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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    18k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    35.1k
    posts

8,354 topics in this forum

  1. [Solved] Domain change

    By rockygl,
    • 1 reply
    • 161 views

  2. CPU load and 504 Gateway Time-outs

    By spacemonkey95,
    • 1 reply
    • 178 views

  3. [Solved] Increase storage space

    By huberret,
    • 6 replies
    • 314 views

  4. Krydos... Unable to log in since you removed those 5 domains...

    By skullys,
    • 2 replies
    • 172 views

  5. SFTP connection fails on tommy

    By huberret,
    • 4 replies
    • 266 views

  6. UpdraftPlus Restore error: 504

    By garrigue,
    • 9 replies
    • 592 views

  7. [Solved] Wipe My account and start over!

    By zgraphic,
    • 2 replies
    • 218 views

  8. [Solved] Access denied to the directory

    By a141,
    • 1 reply
    • 163 views

  9. [Solved] request for rest password

    By chinna,
    • 1 reply
    • 194 views

  10. Delete Account

    By gjones4570,
    • 1 reply
    • 181 views

  11. [Solved] Delete domain and increase storage

    By vicente,
    • 4 replies
    • 215 views

  12. [Solved] add a new domain

    By artistwalks,
    • 3 replies
    • 221 views

  13. Switching hosting plans

    By sjimmie,
    • 1 reply
    • 156 views

  14. [Solved] Please delete this forum account

    By Guest KayVee,
    • 1 reply
    • 141 views

  15. [Solved] Reset plesk pw

    By sjimmie,
    • 1 reply
    • 166 views
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