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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,544 topics in this forum

  1. Point Heliohost Dns Does Not Effect Because Zone File For My Domain Name Is Not Set Up Here

    By teetwist1,
    • 5 replies
    • 828 views

  2. [Solved] Free Up My Domain So I Can Use It In New Account

    By lepsgnr,
    • 2 replies
    • 411 views

  3. Udp Port Number: 21715

    By Luigi123,
    • 2 replies
    • 508 views

  4. Stevie Rebuild

    By teutoburgo,
    • 4 replies
    • 864 views

  5. Wish To Download Backup But Got No Mail

    By zimmer,
    • 3 replies
    • 515 views

  6. Remove Username From Server

    By divya,
    • 1 reply
    • 388 views

  7. Requesting Manual Backup

    By thomasho,
    • 3 replies
    • 551 views

  8. Error Server 1 2

    By montegio2,
    • 22 replies
    • 2.3k views

  9. Donation

    By rlcoleman1,
    • 3 replies
    • 447 views

  10. Move My Server Jhonny To Tommy

    By teetwist1,
    • 7 replies
    • 756 views

  11. Stevie Backup On Files Outside Public_Html

    By tablecat,
    • 1 reply
    • 652 views

  12. Domain Release On Stevie

    By dniel,
    • 3 replies
    • 534 views

  13. Question?

    By sofija,
    • 8 replies
    • 582 views

  14. Domain Release On Stevie

    By gbideas2,
    • 1 reply
    • 318 views

  15. Transfer To Tommy

    By cherio,
    • 9 replies
    • 685 views
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