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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Reset Account

    By thetiredkew,
    • 1 reply
    • 224 views

  2. [Solved] Addon Domain

    By altrofriuli,
    • 2 replies
    • 235 views

  3. [Solved] Please reset my Account!

    By cortadoistheonly,
    • 2 replies
    • 237 views

  4. [Solved] Add New Domain

    By lia,
    • 1 reply
    • 181 views

  5. [Inactive] My Domain isn't working

    By thofficial,
    • 2 replies
    • 230 views

  6. [Solved] Reset Account

    By lia,
    • 2 replies
    • 218 views

  7. [Inactive] Unable to send email

    By sgupta,
    • 2 replies
    • 223 views

  8. [Solved] please add domains: aftershannnon.com & aftershannon.helioho.st to johnny

    By alberto4,
    • 1 reply
    • 232 views

  9. [Solved] Concerning mail

    By carlos77,
    • 6 replies
    • 364 views

  10. [Solved] Requesting for adding custom subdomain and subsubdomains

    By itsmarkmcbgyt,
    • 3 replies
    • 245 views

  11. [Solved] Add New Domain

    By lia,
    • 2 replies
    • 229 views

  12. [Solved] Reset Account

    By bbc,
    • 1 reply
    • 270 views

  13. [Solved] Request for Account Reset named "chicfriperie"

    By chicfriperie,
    • 2 replies
    • 307 views

  14. [Solved] Delete domains

    By jomocu,
    • 1 reply
    • 235 views

  15. [Inactive] Hosting

    By ivugadanny12,
    • 2 replies
    • 281 views
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