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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9937 topics in this forum

  1. [Solved] Request account on Lily Server

    By snowlime,
    • 2 replies
    • 291 views

  2. [Solved] E-mail dns settings Setup - SPF, DKIM, and DMARC

    By developer1,
    • 1 reply
    • 342 views

  3. [Solved] Increase the upload_max_filesize on PHP 8.4.15 to 20M

    By Palpale,
    • 7 replies
    • 546 views

  4. [Solved] custom domain

    By not733402,
    • 1 reply
    • 191 views

  5. [Solved] 504 Gateway Timeout on Entire Hosting Account — Urgent Help Needed

    By Texus,
    • 1 reply
    • 240 views

  6. [Solved] Add Domain Name

    By gsakola,
    • 5 replies
    • 317 views

  7. Add domains

    By mbta98,
    • 1 reply
    • 157 views

  8. [Solved] Remote DB Access for Small Project

    By johnnythrash,
    • 3 replies
    • 247 views

  9. info downtime

    By w2hsystem,
    • 1 reply
    • 152 views

  10. [Solved] edit dns

    By jnreyy,
    • 1 reply
    • 220 views

  11. Issues extracting zip

    By developer1,
    • 2 replies
    • 771 views

  12. [Solved] Got blocked due to too much login attempts

    By thofficial,
    • 0 replies
    • 210 views

  13. My acount suspended

    By Aradkane,
    • 1 reply
    • 156 views

  14. My account suspended

    By Aradkane,
    • 6 replies
    • 323 views

  15. [Solved] new domain request

    By cyranicusmcneff,
    • 1 reply
    • 252 views
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