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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9951 topics in this forum

  1. [Solved] Remote PostgreSQL and Postgis Extension

    By yorris,   
    • 2 replies
    • 703 views

  2. [Solved] Nodejs with https support

    By sunnylo,
    • 4 replies
    • 1.1k views

  3. [Solved] Can't connect to mysql remotely

    By cvazer,   
    • 4 replies
    • 2.1k views

  4. [Solved] account removed

    By devesh,
    • 2 replies
    • 762 views

  5. [Inactive] Error while connecting to MySQL

    By ortez16,   
    • 1 reply
    • 1.3k views

  6. [Solved] The Renew button is grayed out

    By vaninf,
    • 2 replies
    • 814 views

  7. [Solved] My domain is not accessible after installing through Softaculous

    By masterco,
    • 2 replies
    • 987 views

  8. [Solved] Expedite Java re-Installation/enablement?

    By ttc,
    • 7 replies
    • 1.5k views

  9. [Solved] Setting Up HTTP/2?

    By leranjun,   
    • 1 reply
    • 941 views

  10. [Inactive] Having a problem installing Xenforo using Heliohost's MySQL database

    By guntxjak,
    • 3 replies
    • 971 views

  11. [Inactive] request to enable https access

    By ttc,
    • 5 replies
    • 998 views

  12. [Solved] Account Status | archived due to inactivity

    By wape,
    • 3 replies
    • 785 views

  13. [Solved] Request for Server Move (Donate)

    By guntxjak,
    • 2 replies
    • 689 views

  14. [Solved] Can't connect to my database on Johnny after password change

    By munny,   
    • 5 replies
    • 1.9k views

  15. [Inactive] wordpress with parked domain (aka alias)...

    By masavini,   
    • 5 replies
    • 1.5k views
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