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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Account

    By robertzo,
    • 2 replies
    • 875 views

  2. [Solved] Cannot access Cpanel

    By costcowh,
    • 1 reply
    • 760 views

  3. [Solved] Having trouble to change the main domain (For Ashali)

    By ashali,
    • 8 replies
    • 1.7k views

  4. [Solved] Server Move Request

    By vrandon,
    • 1 reply
    • 595 views

  5. [Solved] Unarchive account

    By rocks,
    • 3 replies
    • 909 views

  6. Forget Password

    By Itsariyo,
    • 1 reply
    • 1k views

  7. [Solved] Server move request

    By tilde,
    • 3 replies
    • 824 views

  8. I keep getting a 500 Internal Server Error when running a .py file.

    By luckster,
    • 3 replies
    • 1k views

  9. [Solved] I did not login in 1 month and got suspended

    By juris,
    • 2 replies
    • 904 views

  10. [Solved] 403 Forbidden Error

    By Seekier,
    • 4 replies
    • 1.3k views

  11. [Solved] unarchive request logdog

    By logdog,
    • 2 replies
    • 895 views

  12. [Solved] Account on Tommy - Can't get Node.js tutorial to work

    By robev,
    • 2 replies
    • 1.2k views

  13. [Solved] Help Me Move My Account (Donation Screenshot)

    By sure-bet,   
    • 1 reply
    • 1.2k views

  14. [Solved] problems installing ssl certificate in subdomain

    By retrope,
    • 12 replies
    • 8.9k views

  15. help

    By sulam,
    • 3 replies
    • 1.3k views
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