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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Need Hestia installed on new VPS Mars

    By serverdb,
    • 2 replies
    • 186 views

  2. [Solved] Domain Addition

    By ryofist,
    • 1 reply
    • 164 views

  3. [Solved] Domain Addition

    By ryofist,
    • 1 reply
    • 189 views

  4. [Solved] Failed to access my MySql database from Render (started on Apr 13 around 10pm EST)

    By terrencel,
    • 6 replies
    • 420 views

  5. [Solved] plesk can not access

    By rashedur,
    • 2 replies
    • 278 views

  6. [Solved] add a domain (again)

    By ultrapizzzagd,
    • 1 reply
    • 209 views

  7. [Solved] account load, reset account

    By argoma,   
    • 1 reply
    • 323 views

  8. [Solved] Request for Additional Domain

    By kirkhezir123,
    • 1 reply
    • 194 views

  9. [Solved] Request to change Domain name

    By kirkhezir123,
    • 2 replies
    • 205 views

  10. [Solved] Request to Reset Account

    By santaninha,
    • 3 replies
    • 213 views

  11. [Solved] My website is not loading :(

    By alvaro00,
    • 2 replies
    • 201 views

  12. [Solved] Bitte Subdomain erstellen für UW

    By U-W,   
    • 1 reply
    • 205 views

  13. [Solved] Request to create a domain

    By untamed,
    • 1 reply
    • 167 views

  14. [Solved] Domain implementation for my website

    By benyaminayoucef,
    • 2 replies
    • 214 views

  15. [Solved] Add domain to account username kdn: new domain: lurkn.app

    By kdn,
    • 1 reply
    • 192 views
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