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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] reset account

    By filmdizizle,
    • 4 replies
    • 731 views

  2. Cannot access webdisk

    By Olego2,
    • 4 replies
    • 1.5k views

  3. Getting Error "err_Name_Not_Resolved"

    By konzept,
    • 4 replies
    • 980 views

  4. [Solved] Since Yesterday Permission Denied Writing File In Java Servlet

    By kidhack,
    • 4 replies
    • 2.2k views

  5. [Solved] Moving to Ricky for now, need your help

    By hasson,
    • 4 replies
    • 1.2k views

  6. Not receiving Plesk invite email

    By Bailey,
    • 4 replies
    • 974 views

  7. [Solved] Parking a domain on an Addon Domain

    By sagnik,
    • 4 replies
    • 857 views

  8. Hosting Questions

    By SRPracer2,
    • 4 replies
    • 2.3k views

  9. [Solved] Add custom domain to my johnny account

    By sasanh,
    • 4 replies
    • 231 views

  10. Can't Make An Account In Stevie Or Johnny

    By nachoman,   
    • 4 replies
    • 1.6k views

  11. [Solved] Account, Password Not Working, Emails Not Received

    By HBAndrew,
    • 4 replies
    • 926 views

  12. [Solved] Website Voicyou.com Is Not Opening (blocked by firewall)

    By voicyou1,   
    • 4 replies
    • 1.2k views

  13. [Solved] Server Migration Away From Stevie Request

    By missale2,
    • 4 replies
    • 805 views

  14. url / subdirectories

    By Steev8ch,
    • 4 replies
    • 2k views

  15. [Solved] Blocked Login In Cpanel

    By kiro,   
    • 4 replies
    • 2.2k views
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