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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9942 topics in this forum

  1. [Solved] Unable to login to Tommy for 5 days...

    By matteo85,
    • 3 replies
    • 743 views

  2. Github Project integration with HelioHost

    By thiagoenca,
    • 1 reply
    • 927 views

  3. [Solved] PostgresSQL is not bringing the data

    By thiagoenca,
    • 0 replies
    • 509 views

  4. [Solved] Reactivate suspended account

    By svd500,
    • 3 replies
    • 807 views

  5. [Solved] Change main domain

    By rosarioruiz,
    • 1 reply
    • 684 views

  6. [Solved] change main domain

    By herrerapoch,
    • 2 replies
    • 701 views

  7. [Solved] Change main domain

    By mateusfmello,
    • 1 reply
    • 582 views

  8. [Solved] addon domain

    By fbmw@bk.ru,
    • 2 replies
    • 701 views

  9. [Solved] add sub domain

    By uaiimid,
    • 5 replies
    • 1.2k views

  10. missing a donation

    By fbmw@bk.ru,
    • 5 replies
    • 954 views

  11. [Solved] Inquiry on my account Login

    By seintitus,
    • 1 reply
    • 644 views

  12. [Solved] Request for Plesk movement as a donor

    By renn,
    • 2 replies
    • 770 views

  13. change domain

    By itismedavid,   
    • 3 replies
    • 772 views

  14. [Solved] Add user to Db

    By bee1,
    • 3 replies
    • 991 views

  15. [Solved] Request to change main domain from rajdis.heliohost.org to php.anopeninternet.eu.org

    By rajdis,   
    • 2 replies
    • 926 views
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