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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Website Disabled

    By retrope,
    • 9 replies
    • 1.5k views

  2. [Solved] Change domain

    By siebenmik,
    • 1 reply
    • 602 views

  3. [Solved] Main Domain Change request

    By Saju,
    • 1 reply
    • 579 views

  4. [Solved] Force Restart

    By EasonLu07,
    • 1 reply
    • 996 views

  5. domains disabled

    By nyten,
    • 3 replies
    • 930 views

  6. [Solved] Mail server down for Tommy?

    By infantex,
    • 6 replies
    • 1.3k views

  7. CMS installation issue

    By dcalori,
    • 2 replies
    • 766 views

  8. Create database with server-side code

    By gsiler,
    • 1 reply
    • 659 views

  9. [Solved] Need to Change Primary Domain to the Correct URL

    By aaronmaruska,
    • 1 reply
    • 637 views

  10. Node JS deployment

    By mariadumas,   
    • 1 reply
    • 915 views

  11. [Solved] Change Domain

    By TECHNOGG,
    • 1 reply
    • 647 views

  12. [Solved] Java

    By nevesvitor,
    • 1 reply
    • 826 views

  13. [Solved] Account Wipeout & Change domain — franznic

    By franznic,   
    • 1 reply
    • 874 views

  14. [Solved] Main domain

    By eeyore211,
    • 1 reply
    • 639 views

  15. [Solved] Request to Add New Main Domain for HelioNet Account under Username "xdwolf"

    By mrxdwolf,
    • 1 reply
    • 683 views
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