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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9942 topics in this forum

  1. [Solved] donation failed

    By notic,
    • 1 reply
    • 548 views

  2. [Solved] Donated for moving, checking it's linked

    By Mathieu,
    • 1 reply
    • 607 views

  3. Newly added site to plesk gives redirects error

    By AtomicBob,
    • 7 replies
    • 1.2k views

  4. [Solved] Requesting Subdomain

    By killsush,
    • 1 reply
    • 521 views

  5. [Solved] Remote connection to PostgreSQL

    By leomarques,
    • 1 reply
    • 541 views

  6. Strange spams messages, could some moderator or admin could check please

    By sylvain,
    • 2 replies
    • 700 views

  7. [Solved] Request to delete VPS44

    By lucash,
    • 1 reply
    • 816 views

  8. [Solved] Change main domain from admin.zomato.com.heliohost.us to zomato.com.heliohost.us (username: pandaaaa)

    By pandaaaa,
    • 3 replies
    • 796 views

  9. One-time PayPal for VPS renewal

    By badrihippo,
    • 7 replies
    • 2.7k views

  10. [Solved] Read-only filesystem; VPS unresponsive after restart

    By badrihippo,
    • 2 replies
    • 954 views

  11. [Solved] different email for donation

    By helioh16,
    • 1 reply
    • 583 views

  12. Migration to plesk (Ready For Plesk?)

    By kugan,
    • 1 reply
    • 536 views

  13. loading site super slow

    By garrigue,
    • 8 replies
    • 1.3k views

  14. [Solved] different email for payment

    By maybe later,
    • 1 reply
    • 566 views

  15. [Solved] agregar un dominio adicional

    By nsantioe,
    • 3 replies
    • 678 views
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