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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,541 topics in this forum

  1. Chnage Main Domain

    By offerstrick,
    • 5 replies
    • 3k views

  2. Change Main Domain Doesn't Work

    By lmfwmi,
    • 2 replies
    • 393 views

  3. Quicker access to java on Johnny server

    By emeros,   
    • 2 replies
    • 888 views

  4. [Solved] Please Unarchive My Account

    By nbonds,
    • 2 replies
    • 421 views

  5. [Solved] Chnage Main Domain and helionet username

    By offerstrick,
    • 3 replies
    • 443 views

  6. War Installation

    By Amoss,
    • 5 replies
    • 598 views

  7. File Permissions

    By daskunk,
    • 3 replies
    • 557 views

  8. [Solved] Archived Account Karaouf1

    By karaouf1,
    • 3 replies
    • 613 views

  9. Account Inactive

    By danielz,
    • 1 reply
    • 350 views

  10. [Solved] Too many 500 internal server Erorrs

    By prisme,
    • 2 replies
    • 636 views

  11. Process Kill Request

    By singular,
    • 1 reply
    • 406 views

  12. [Solved] Run AutoSSL

    By Guest icn,
    • 1 reply
    • 459 views

  13. Internal Server Error (Django)

    By form,   
    • 1 reply
    • 997 views

  14. Cannot access WEB_INF for libraries in ftp.

    By murpha,
    • 5 replies
    • 579 views

  15. [Solved] Tommy invitation after donating

    By superusu,
    • 1 reply
    • 399 views
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