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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Increase in storage

    By ebsug,
    • 6 replies
    • 1.1k views

  2. Did not receive invite after paypal donation

    By hendro777,
    • 3 replies
    • 653 views

  3. https://heliohost.org/home/support/scripts/domain gives 404

    By eli_host,
    • 1 reply
    • 526 views

  4. [Solved] password recovery

    By labfica,
    • 5 replies
    • 1.4k views

  5. [Solved] Password reset

    By torels2,
    • 1 reply
    • 694 views

  6. [Solved] Add an additional domain

    By aliffarzanzim,
    • 1 reply
    • 746 views

  7. [Solved] Please change me the main domain

    By celestatone,
    • 1 reply
    • 661 views

  8. [Solved] Please reset my password

    By asterwind,
    • 1 reply
    • 519 views

  9. Add New Domain

    By zwx,
    • 1 reply
    • 643 views

  10. [Solved] Password reset

    By pkateel1,
    • 1 reply
    • 491 views

  11. Keep getting 500 error but nothing in the logs

    By Terru Ku,
    • 5 replies
    • 887 views

  12. username is hasnaa2000

    By hasnaa,
    • 1 reply
    • 459 views

  13. [Solved] Change Main Domain

    By Spearks,
    • 1 reply
    • 520 views

  14. [Solved] Account reset

    By bartekbo,
    • 3 replies
    • 694 views

  15. [Solved] Question about the Johnny invitation

    By sagnik,
    • 6 replies
    • 909 views
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