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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9942 topics in this forum

  1. [Solved] Email validation sent to the wrong email address?

    By Raven,   
    • 3 replies
    • 824 views

  2. [Solved] can you move my acc to prev server?

    By softsys,   
    • 2 replies
    • 868 views

  3. [Solved] Johnny only now .. what Tommy status

    By fuzmic,
    • 3 replies
    • 767 views

  4. [Solved] Account recovery and transfer to Plesk

    By callebad,
    • 4 replies
    • 785 views

  5. [Solved] Can I get invitation for Johnny account?

    By monitor2,
    • 2 replies
    • 569 views

  6. [Solved] Format or wipe account

    By yasky,
    • 1 reply
    • 677 views

  7. [Solved] Change account type

    By lmmv9411,
    • 2 replies
    • 674 views

  8. [Solved] can not access my account

    By cabum,
    • 4 replies
    • 1.3k views

  9. [Solved] Missed the invitation to create the Johnny account

    By andrmarc,
    • 3 replies
    • 872 views

  10. [Solved] Didn't receive my invite to transfer to plesk

    By jugar,
    • 3 replies
    • 751 views

  11. [Solved] delete account

    By Guest hunterp11,
    • 1 reply
    • 580 views

  12. [Solved] Missing PHP extension

    By dcalori,
    • 2 replies
    • 872 views

  13. [Solved] tommy.heliohost.org controlpanel is not available

    By scstv,   
    • 6 replies
    • 1.1k views

  14. [Solved] Deleting my account

    By jamairi,
    • 1 reply
    • 464 views

  15. Email to transfer account to Plesk not received

    By roberto3,
    • 1 reply
    • 628 views
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