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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] Can't Access wp-admin

    By Palpale,
    • 2 replies
    • 835 views

  2. [Solved] External DNS Issues

    By esmeadmin,
    • 4 replies
    • 777 views

  3. dns change

    By martinhuser,
    • 1 reply
    • 501 views

  4. [Solved] ssl cert missing

    By nyten,
    • 0 replies
    • 860 views

  5. [Solved] No more https

    By tdm,
    • 3 replies
    • 1.1k views

  6. [Solved] demande de compte

    By lulu,
    • 2 replies
    • 669 views

  7. Wiping

    By toluckys,
    • 1 reply
    • 521 views

  8. [Solved] After Login

    By dxdapps,
    • 1 reply
    • 851 views

  9. [Solved] Plesk on the Johnny server.

    By craziks,   
    • 1 reply
    • 715 views

  10. [Solved] Unable to access website using domain name.

    By mehacker369,
    • 3 replies
    • 769 views

  11. Add domain

    By spforsom,
    • 1 reply
    • 568 views

  12. [Solved] Why my registration email not coming?

    By Palpale,
    • 2 replies
    • 661 views

  13. [Solved] delete account

    By Guest hunterp11,
    • 3 replies
    • 766 views

  14. [Solved] i want to change domain from submovie20.helioho.st to submovie20.eu.org

    By agussmv18,
    • 1 reply
    • 654 views

  15. Add DNS record

    By u960651k,
    • 1 reply
    • 700 views
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