Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Account Renewal

    By rarahim,
    • 2 replies
    • 691 views

  2. [Solved] add new domain

    By shuiwudengli,
    • 1 reply
    • 552 views

  3. [Solved] Reset password

    By gmpintus,
    • 5 replies
    • 904 views

  4. Donating via crypto for Tommy plan, Address origin

    By Shro,
    • 2 replies
    • 747 views

  5. [Solved] user inw needs domain added - informationnetworkwebsite.com

    By inw,
    • 2 replies
    • 684 views
    • inw
    • inw

  6. [Solved] New Domain Name Request

    By carlos77,
    • 1 reply
    • 670 views

  7. SSL connection to mysql database via remote site 1 2

    By jaysaurus,
    • 16 replies
    • 2.7k views

  8. [Solved] Reset Password

    By ouard,
    • 1 reply
    • 486 views

  9. [Solved] New domain name request

    By carlos77,
    • 7 replies
    • 1.3k views

  10. [Solved] Cannot access email for gektek.info

    By gektek,
    • 5 replies
    • 893 views

  11. email account hacked. can't get login after donation

    By zachdreamsbig,
    • 0 replies
    • 382 views

  12. [Solved] Request binding domain name: 101061.xyz

    By tl404,
    • 3 replies
    • 727 views

  13. Telegram Bot

    By glebzer,
    • 0 replies
    • 537 views

  14. [Solved] Can't access nabin-adhikari.com.np

    By a141,
    • 3 replies
    • 777 views

  15. [Solved] Change domain name - mrgev

    By mrgev,
    • 1 reply
    • 485 views
×
×
  • Create New...