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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9950 topics in this forum

  1. What does free plan offer?

    By Husniddin,
    • 2 replies
    • 602 views

  2. Need more storage

    By ronniemwesigwa,
    • 1 reply
    • 442 views

  3. [Solved] im ready for plesk

    By theshade,
    • 2 replies
    • 679 views

  4. [Solved] change name

    By cop4610,
    • 3 replies
    • 760 views

  5. [Solved] Need to reset plesk login password for account on Tommy

    By subhashr,
    • 1 reply
    • 445 views

  6. [Solved] requesting main domain change

    By anthonyt,
    • 1 reply
    • 525 views

  7. [Solved] Still unable to login

    By andrelc,
    • 2 replies
    • 752 views

  8. [Solved] Media Wiki Instalation

    By benmmonster,
    • 1 reply
    • 624 views

  9. [Solved] Wipe my data in my host

    By Palpale,
    • 1 reply
    • 563 views

  10. [Solved] remote access my database

    By atarantino75,
    • 1 reply
    • 834 views

  11. [Solved] password update on heliohost.org

    By realvanyek,
    • 1 reply
    • 645 views

  12. [Solved] Reset password on unsuspended account

    By rockygl,
    • 1 reply
    • 552 views

  13. [Solved] Addition of Domain Name

    By aashish101,
    • 1 reply
    • 488 views

  14. [Solved]

    By elkhaddir,
    • 3 replies
    • 611 views

  15. [Solved] please add this domain in my account.

    By intraserverin,
    • 1 reply
    • 566 views
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