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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9942 topics in this forum

  1. [Solved] Add domains to my account

    By jomocu,
    • 3 replies
    • 888 views

  2. [Solved] Wipe my data in my host

    By Palpale,
    • 1 reply
    • 560 views

  3. [Solved] remote access my database

    By atarantino75,
    • 1 reply
    • 834 views

  4. [Solved] password update on heliohost.org

    By realvanyek,
    • 1 reply
    • 644 views

  5. [Solved]

    By elkhaddir,
    • 3 replies
    • 611 views

  6. [Solved] Addition of Domain Name

    By aashish101,
    • 1 reply
    • 488 views

  7. [Solved] Reset password on unsuspended account

    By rockygl,
    • 1 reply
    • 552 views

  8. [Solved] please add this domain in my account.

    By intraserverin,
    • 1 reply
    • 566 views

  9. [Solved] Forgot my password

    By compactorb,
    • 1 reply
    • 523 views

  10. [Solved] control panel login no workie

    By clueless,
    • 4 replies
    • 802 views

  11. [Solved] Add domain

    By scientistgray,
    • 1 reply
    • 671 views

  12. [Solved] Sorry IP is Blocked Again

    By Ookma-Kyi,
    • 2 replies
    • 602 views

  13. Increase Storage

    By vicente,
    • 3 replies
    • 656 views

  14. [Solved] Plesk Default Page

    By Ookma-Kyi,
    • 2 replies
    • 696 views

  15. Add new subdomain

    By leojiang,
    • 1 reply
    • 498 views
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