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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. Viewing WSGI error log

    By karvp,
    • 3 replies
    • 707 views

  2. Change Email Address

    By masterfulmindsva,
    • 2 replies
    • 579 views

  3. [Solved] Request for a subdomain

    By andiytofficial,
    • 1 reply
    • 450 views

  4. [Solved] 504 Gateway Time-out

    By ardistory,
    • 2 replies
    • 609 views

  5. Hosting an asp.net application

    By simonedode,
    • 3 replies
    • 646 views

  6. [Solved] Addon domain

    By viloria,
    • 2 replies
    • 6.5k views

  7. [Solved] Domain change

    By Guest hunterp11,
    • 1 reply
    • 562 views

  8. [Solved] Main domain name change

    By viloria,
    • 2 replies
    • 820 views

  9. [Solved] Please help me add sub domains

    By xiaotusoushu,
    • 3 replies
    • 762 views

  10. [Solved] Permission denied when trying to write a file

    By karvp,
    • 5 replies
    • 1.1k views

  11. Shared Hosting vs VPS

    By Ookma-Kyi,
    • 3 replies
    • 852 views

  12. [Solved] Unable to access Plesk

    By cameronzipp,
    • 2 replies
    • 643 views

  13. [Solved] SSL/TLS certificate renewal

    By christopher735,
    • 1 reply
    • 799 views

  14. [Solved] Request MX Record details

    By szhiro,
    • 1 reply
    • 628 views

  15. [Solved] Missing management tool like phpMyAdmin

    By rockygomes,
    • 1 reply
    • 557 views
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