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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Change domain

    By groenlinkspvda,
    • 1 reply
    • 518 views

  2. Account Reset

    By openfeb102tommy,
    • 1 reply
    • 430 views

  3. [Solved] Could you wipe my server clean please

    By spinnerx,
    • 1 reply
    • 532 views

  4. [Solved] Please reset my account: start over fresh

    By quanderum,   
    • 1 reply
    • 558 views

  5. [Solved] Delete this account -

    By s77vbgj0k,
    • 1 reply
    • 501 views

  6. Delete account

    By aggressorffm,
    • 0 replies
    • 392 views

  7. [Solved] Need help wiping my account

    By ronniemwesigwa,
    • 1 reply
    • 514 views

  8. Undelivered Mail Returned to Sender From MAILER-DAEMON@johnny.heliohost.org

    By shopinstore11,
    • 1 reply
    • 629 views

  9. [Solved] CHANGE MAIN DOMAIN

    By cisc,   
    • 3 replies
    • 882 views

  10. [Solved] Change primary domain

    By akkaunt2,
    • 1 reply
    • 468 views

  11. [Solved] I want to add another domain

    By jnreyy,
    • 3 replies
    • 619 views

  12. [Solved] Change Domain

    By vincent.maule,
    • 1 reply
    • 831 views

  13. [Solved] ACCOUNT RESET REQUEST (All of my current data can be deleted)

    By elkhaddir,
    • 1 reply
    • 532 views

  14. [Solved] Add new domains

    By elimeletca,
    • 1 reply
    • 498 views

  15. [Solved] Add new domain

    By elimeletca,
    • 2 replies
    • 522 views
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