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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,541 topics in this forum

  1. [Solved] Websites down very frequently 1 2

    By life,   
    • 21 replies
    • 2.1k views

  2. Luckperms

    By hotmaila,   
    • 8 replies
    • 802 views

  3. [Solved] Create New Account

    By leaodev,
    • 1 reply
    • 383 views

  4. [Solved] Move Request From Johnny To Tommy

    By niemen,
    • 2 replies
    • 494 views

  5. Tommy is returning 522 most of the time

    By mrj,
    • 1 reply
    • 474 views

  6. [Solved] AutoSSL - assistance needed.

    By azclubco,
    • 2 replies
    • 345 views

  7. Windows cannot access //johnny.heliohost.org@SSL@2078

    By extremeplayer32,
    • 3 replies
    • 694 views

  8. [Solved] PDO Error

    By forsythe,   
    • 2 replies
    • 793 views

  9. [Solved] Change of name

    By azclubco,
    • 7 replies
    • 569 views

  10. [Solved] More Cron jobs a day

    By azclubco,
    • 2 replies
    • 406 views

  11. [Solved] Adding a TXT Record to the DNS Configuration

    By tmzafar,   
    • 4 replies
    • 1.1k views

  12. [Solved] Donation move to Tommy

    By dsgroupm,
    • 1 reply
    • 370 views

  13. SSL not working

    By lioncita,
    • 1 reply
    • 774 views

  14. [Solved] Donation to Move to Tommy

    By briskelm,   
    • 5 replies
    • 893 views

  15. [Solved] Django 500 error

    By logdog,   
    • 8 replies
    • 899 views
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