Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] delete account

    By lsaadmin,
    • 1 reply
    • 488 views

  2. I dont have a credit card. Can I pay you via invoice?

    By Robson Silva,
    • 2 replies
    • 664 views

  3. [Solved] Need to add another domain

    By irfanmayno,
    • 1 reply
    • 504 views

  4. [Solved] Error establishing a database connection on Johnny, AGAIN!

    By snowcool,
    • 1 reply
    • 542 views

  5. Want to rejoin Heliohost Tommy, donated in 2018 and 2020

    By snowcool,
    • 3 replies
    • 749 views

  6. TABLE DATA UNKNOWNING BEING DELETED

    By d3v123,   
    • 1 reply
    • 615 views

  7. Login Email Change!

    By A USER,
    • 2 replies
    • 532 views

  8. [Solved] Need to add another domain

    By irfanmayno,
    • 1 reply
    • 570 views

  9. [Solved] Unable to secure subdomain

    By givewayforu,
    • 4 replies
    • 850 views

  10. [Solved] Change domain name

    By rmersive,
    • 1 reply
    • 541 views

  11. I can't create an account

    By mrhusker,
    • 1 reply
    • 490 views

  12. [Solved] increase storage

    By rmersive,
    • 3 replies
    • 802 views

  13. .htaccess for specific ip either deny or allow

    By cisc,   
    • 2 replies
    • 704 views

  14. [Solved] change main domain

    By saulencijus10,
    • 2 replies
    • 578 views

  15. MariaDb - ECONNRESET Error

    By eriksautter,
    • 0 replies
    • 483 views
×
×
  • Create New...