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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9951 topics in this forum

  1. [Solved] failed to renew account

    By coolerua,
    • 1 reply
    • 528 views

  2. [Solved] Please add domain

    By b3schni,
    • 1 reply
    • 512 views

  3. [Solved] CREATE NEW SUBDOMAIN

    By orca,
    • 3 replies
    • 818 views

  4. [Solved] Domain Change

    By muneebgulzar,
    • 1 reply
    • 554 views

  5. [Solved] Subdomain document configuration is overriding nodejs

    By alvaromldev,
    • 1 reply
    • 574 views

  6. Change main domain

    By amarks,
    • 3 replies
    • 511 views

  7. Renewing Account

    By maiabhmg,
    • 1 reply
    • 512 views

  8. [Solved] Renewing of account doesn't work

    By zorotastic,
    • 1 reply
    • 523 views

  9. [Solved] Unable to renew

    By ramersonw,
    • 1 reply
    • 559 views

  10. Want to sign up for a .Net account on Lily - How to?

    By Aaroneus,
    • 7 replies
    • 1.2k views

  11. [Solved] Change subdomain document root

    By alvaromldev,
    • 2 replies
    • 682 views

  12. [Solved] Wipe my account and start over from begin

    By csrtechx,
    • 3 replies
    • 563 views

  13. [Solved] Create a subdomain

    By alvaromldev,
    • 1 reply
    • 596 views

  14. [Solved] Can you update my DNS record to include details from LetsEncrypt?

    By rnddave,
    • 2 replies
    • 663 views

  15. [Solved] PHP Not Working on my server

    By stewguy,
    • 9 replies
    • 1.2k views
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