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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. tommy2 slow

    By mrcloudpt,
    • 1 reply
    • 504 views

  2. Add New Sub Domains

    By bawanthabe,
    • 2 replies
    • 587 views

  3. [Solved] Setting up subdomain as addon domain

    By Guest,
    • 1 reply
    • 581 views

  4. [Solved] Resetting johnny to factory

    By mxrkaba2,
    • 0 replies
    • 388 views

  5. [Solved] Reset acc

    By mycodelab,
    • 2 replies
    • 649 views

  6. [Solved] Start Over

    By hirowgc,
    • 1 reply
    • 552 views

  7. [Solved] I would like to wipe my account and start over.

    By mohmedebeid,
    • 1 reply
    • 521 views

  8. [Solved] Please add new domain

    By carlos77,
    • 1 reply
    • 614 views

  9. Delete my account

    By mylespepper,
    • 4 replies
    • 698 views

  10. [Solved] hosting status

    By monoista,
    • 1 reply
    • 648 views

  11. AH01512: mod_mime_magic: can't read `/home/

    By tradewithmadhan,
    • 0 replies
    • 604 views

  12. [Solved] requesting to enable 2 subdomains for my account ..

    By tradewithmadhan,
    • 4 replies
    • 1.1k views

  13. Delete my account

    By nuvibrainz,
    • 1 reply
    • 418 views

  14. INACTIVE ACCOUNT

    By csargin,
    • 2 replies
    • 631 views

  15. [Solved] Add Domain

    By codecrafters,
    • 1 reply
    • 504 views
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