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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] how to setup email account

    By rwall,
    • 2 replies
    • 685 views

  2. Django

    By csargin,   
    • 0 replies
    • 537 views

  3. WordPress Admin Page Error

    By muigoku,
    • 1 reply
    • 535 views

  4. add sub domain in my account

    By uaiimid,
    • 5 replies
    • 806 views

  5. Timeout trying to access Tommy Plesk

    By rodrigost23,
    • 1 reply
    • 656 views

  6. [Solved] Change Main Domain

    By muigoku,
    • 1 reply
    • 650 views

  7. [Solved] change domain name

    By uaiimid,
    • 1 reply
    • 495 views

  8. [Solved] Wipe my account and start over

    By uaiimid,
    • 1 reply
    • 515 views

  9. tommy2 slow

    By mrcloudpt,
    • 1 reply
    • 504 views

  10. Add New Sub Domains

    By bawanthabe,
    • 2 replies
    • 586 views

  11. [Solved] Setting up subdomain as addon domain

    By Guest,
    • 1 reply
    • 581 views

  12. [Solved] Resetting johnny to factory

    By mxrkaba2,
    • 0 replies
    • 388 views

  13. [Solved] Reset acc

    By mycodelab,
    • 2 replies
    • 649 views

  14. [Solved] Start Over

    By hirowgc,
    • 1 reply
    • 551 views

  15. [Solved] I would like to wipe my account and start over.

    By mohmedebeid,
    • 1 reply
    • 521 views
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