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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,540 topics in this forum

  1. FTP access

    By smi93ctb,
    • 4 replies
    • 512 views

  2. [Solved] Problem: port 465 with SSL cannot be used to connect to SMTP server mail.vaninf.heliohost.org

    By vaninf,
    • 6 replies
    • 5.5k views

  3. [Solved] Account Suspended - Lily

    By paladino,
    • 4 replies
    • 500 views

  4. [Solved] Java mail cannot connect to the SMTP server mail.vaninf.heliohost.org

    By vaninf,
    • 0 replies
    • 362 views

  5. Error in Text of a Script

    By nimeshk,   
    • 12 replies
    • 1.2k views

  6. Johnny server shell access

    By natanapp,   
    • 2 replies
    • 673 views

  7. [Solved] Unarchive

    By kurczak9,   
    • 1 reply
    • 593 views

  8. [Solved] Tommy invitation missing

    By cj7.limited,
    • 4 replies
    • 443 views

  9. [Solved] Strange work python on Ricky

    By trbot,
    • 10 replies
    • 767 views

  10. [Solved] Can't access web server via FTP

    By nimeshk,   
    • 10 replies
    • 1.2k views

  11. [Solved] Can't press next when creating an account

    By heirloom,
    • 2 replies
    • 412 views

  12. Error: File is writeable by group

    By n10mesas,
    • 2 replies
    • 1.2k views

  13. [Solved] Release domain from suspended account

    By heirloom,
    • 1 reply
    • 397 views

  14. More PHP Upload

    By qutz,
    • 5 replies
    • 627 views

  15. [Solved] Registration on Tommy rejected

    By TheJSCode,
    • 9 replies
    • 724 views
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