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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9948 topics in this forum

  1. [Solved] "Mail Settings" in Plesk disappeared

    By vvenet,
    • 6 replies
    • 1.1k views

  2. [Solved] Request to convert andreijiroh.dev into primary domain while keeping my helioho.st subdomain as addon

    By ajhalili2006,
    • 7 replies
    • 1.3k views

  3. [Solved] Please reset account and remove domain

    By mrbay,   
    • 1 reply
    • 671 views

  4. [Solved] add domain

    By tntprojects26,
    • 3 replies
    • 568 views

  5. [Solved] ERR_TOO_MANY_REDIRECTS

    By zsolt112873,
    • 9 replies
    • 898 views

  6. Request for Nameservers for External Domain

    By azzedine,
    • 1 reply
    • 421 views

  7. [Solved] spanyolkonyvelo.es instead of spanyolkonyvelo.helioho.st

    By zsolt112873,
    • 4 replies
    • 594 views

  8. [Solved] Change Domain

    By pptvirtual,
    • 1 reply
    • 399 views

  9. Help reduce

    By azoresva,
    • 1 reply
    • 380 views

  10. custom domain not workin

    By k4i0d,
    • 3 replies
    • 573 views

  11. CONNECTION TIMOUT

    By merakhataml,
    • 1 reply
    • 611 views

  12. [Solved] Change domain

    By k4i0d,
    • 1 reply
    • 498 views

  13. E-mail dns settings (spf, dkim, dmarc)

    By vvenet,
    • 7 replies
    • 1.2k views

  14. [Solved] Start Over operarioribeiro

    By operarioribeiro,
    • 1 reply
    • 358 views

  15. change dns config email server

    By ecovoltios,
    • 2 replies
    • 616 views
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