Krydos

I have started the reset process. If you need any of your files from before the reset I created a full backup which can be downloaded from https://heliohost.org/backup In a few minutes you'll receive an email with a link to continue with the reset process. After recreating your account and enabling Node.js again let us know if the logs page loads faster.

Here are the DNS records gab.pt.eu.org. 14400 IN TXT "v=spf1 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 ~all" _dmarc 14400 IN TXT "v=DMARC1; p=quarantine" _domainkey.gab.pt.eu.org. 14400 IN TXT "o=-" default._domainkey.gab.pt.eu.org. 14400 IN TXT ( "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAlhoaveQHXrnhdK5QpkflFQXGGchTtTizdX3qnpBLQjPvOi4PNkgA2Rn2G9AYDg9z8MFH86l+MOYuOy9gOhoVHMZvVtDM5i+g/YOfKz3l5YxNb8+ltLjivU2541UyryG6leONKkOb2+mWC2vZJ7o3+Wl0G6pXHuo8xZC03t6F8ywjFoD3lbJbutc+tc+yXJIrA" "cyEAOhdk0KdRvK/RDlVJQS02F/eXEovAnwU/lGYEifYuLelEtpxiplCAT2oMFkSRbzxqsvg990jbAdrtaHgmIicRal3P53VJJGQ3v+21dJFKjkwgAxve94FaXchvJSUKonQn/VBnuXgWXJQsIvPvQIDAQAB;" ) You can either change your NS records to ns1.heliohost.org and ns2.heliohost.org or copy those into your external DNS provider.

Document roots can be changed with valid justification. We have about 8000 accounts so we don't change document roots for anyone without valid justification because it unnecessarily increase admin workload for no good reason. / is already inaccessible to a browser plus you can create directories such as /private/ that are also inaccessible to a browser.

Your current balance is $6.4075 plus $15 plus $3 bonus equals $24.4075. Based on your load from the previous 30 days this should last you until 2026-11-07. If your load decreases it could last longer, if your load increases it could run out in less time. Thanks for increasing your Morty balance.

I tested this a bit Morty logs loading on Node.js enabled domain = 3.43 seconds Tommy logs loading on Node.js enabled domain = 20.01 seconds So, yes Morty is quite a bit faster, but it shouldn't take more than 30 seconds. Perhaps you need to reset your account first regardless of whether you move to Morty or not. I think this is an issue specific to your account, not a server-wide issue.

It's been a week and it looks like you still haven't set up a subscription for your VPS yet. Perhaps you forgot? There are 13 days left from the transferred Morty balance.

The easiest way cancel your VPS is to just go to https://heliohost.org/dashboard/cancel/ and click "Delete VPS". If you can't figure out how to cancel your VPS on your own, we can cancel the VPS for you, but since the email address on this forum account doesn't match the email address on the VPS we need to verify the email address prior to deleting any data. This is to prevent someone from pretending to be you to delete your data. The easiest way to verify your email address is for you to send an email to support@heliohost.org from the email address associated with your VPS.

WSGI control access has been enabled on the domain ctrlroom.heliohost.us. To restart your Flask app and load new code changes in simply edit /home/ctrlroom.heliohost.us/httpdocs/workboard/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

A new subscription was set up on 2026-03-25 and the new expiration date is 2026-04-25. Hopefully the subscription will bill automatically for $7.00 USD on that date. If there is any issue with the payment we will email you.

I created a full backup before I deleted anything, which you can download at https://heliohost.org/backup/ if you need any of the files. I deleted the 405 MB backup. I deleted the 56 MB composer directory. I deleted the 49 MB npm directory. I deleted the 196 MB file 'Globheart Cameroon.zip' You are now at 1932.93 MB which is just barely below your 2000 MB limit, so I still recommend trying the Stripe link I posted above. Are you able to login now?

Here is a breakdown of your current storage space usage: Backups 405.08 MB Emails 2.26 MB Files 1622.53 MB Trash 0 MB Logs 2.22 MB PSQL 0 MB MariaDB 591.97 MB Total 2624.06 MB And a more details look at the Files category from above: 80K /home/tassimoacademysite.helioho.st/httpdocs 72K /home/tassimoacademysite.helioho.st/error_docs 883M /home/tassimoacademysite.helioho.st/geniussphere.helioho.st 433M /home/tassimoacademysite.helioho.st/smartify.helioho.st 56M /home/tassimoacademysite.helioho.st/.composer 24K /home/tassimoacademysite.helioho.st/.nodenv 49M /home/tassimoacademysite.helioho.st/.npm 8.0K /home/tassimoacademysite.helioho.st/.ssh 7.8M /home/tassimoacademysite.helioho.st/git 196M /home/tassimoacademysite.helioho.st/ibrain.helioho.st

If you can't use PayPal currently, you may still be able to use Stripe instead. You can try this link if you want to increase your storage by 1000 MB for $5 USD. https://buy.stripe.com/5kQ9AV77M7kr5Jf3Clco00j

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

If you use external DNS, Cloudflare is a popular free option, you can manage your DNS yourself, and add domains entirely without admin help. We don't mind helping you with DNS records, but it definitely isn't required to use our nameservers for a domain that isn't helioho.st or heliohost.us if you don't want to.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.