Krydos

Happy New LTS Ubuntu Day! To those who celebrate the holiday anyways. The resolute raccoon just showed up at HelioHost and demanded a spot on our VPS operating system list, so we were happy to add him. He's too darn cute to say no to. For those who don't know what is going on, every two years in April the Ubuntu operating system releases their new long term support stable version, and it always has a cute animal name with an alliteration adjective. Two years ago it was noble numbat, which sounds suspiciously uncute until you google it, and now it's resolute raccoon, which everyone can agree is about as cute as it gets. We've added Ubuntu 26 to our custom VPS OS selection. Since it's so new, it will be a few months before we make it the default though. If you choose any of the VPS options that aren't on the custom page it will continue to build with Ubuntu 24 for now. If you have an existing VPS you can request a free rebuild to try out the new version if you want, but make sure all of your software that you're planning on running supports it. We've also added AlmaLinux 10, Rocky 10, and Debian 13 for the people who prefer those operating systems. Let us know if you have any questions about the new OS options.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Between 2026-04-13 05:46:59 and 2026-04-14 05:46:59 your account used 10063.00 CPU. The daily limit on Johnny is 10k, and if you exceed this limit you are suspended. All of your load just comes from PHP and it looks like you're running Laravel. If you need more than 10k CPU per day we recommend upgrading to Morty which allows unlimited CPU. You can move your account at https://heliohost.org/dashboard/move/ if you want to. You may also be able to block bots in .htaccess to reduce your load, or switch to different software, uninstall any unneeded plugins, etc. You should also keep an eye on https://heliohost.org/dashboard/load/ to see your load before you get suspended. When you try to login or go to your website URL and it reads How can you say that is for "no reason"? I feel like that is pretty clear why you were suspended, and it explains the exact reason. If you have any suggestions on how to make it clearer to people that they aren't being suspended for "no reason" we would love to hear it. One idea we're planning on implementing is emailing people when they're close to hitting the limit or when they get suspended. Any other ideas would be helpful though.

Your main domain has been changed. As long as your DNS settings are correct it should start working in about 20 minutes. If any of your files went missing I made a full backup prior to the domain change which you can download from https://heliohost.org/backup if needed.

Would you like to redirect either domain to the other? For instance, if someone goes to privatevirtual.com.br do you want the browser URL bar to say dornlabs.top or if someone goes to dornlabs.top do you want the browser URL bar to say privatevirtual.com.br?

It looks like there were a few 504 errors on the domain stimulance.co between 2026-04-22 15:17:50 and 2026-04-22 16:31:18. I checked the load for Johnny during that range and it was between 9.32 and 16.14 so pretty normal and not too bad. 504 errors like this on PHP can happen due to quite a few things such as DDoS, zombie PHP processes, or just too many people trying to use PHP at the same time. Generally an Apache restart clears it up or if it's a DDoS it clears itself once the attacking IPs are blocked or stop attacking. It also kind of depends on your software. Some PHP software like Wordpress is extremely bloated and normal page loads take 5-10 seconds on Johnny anyways. If your PHP software is super slow on a good day, then it's even more likely to show a 504 error when the server is busy. Highly optimized fast PHP sites that normally only take 100 milliseconds to load a page on a good day may slow down to 5 seconds per page load when the server is busy, but won't show a 504 error. Wolstech already said it, but the best option is to upgrade to Morty https://heliohost.org/dashboard/move/ if you want better uptime. Our mission as a non-profit is to provide free hosting to as many people as possible so the free plan is kind of overloaded by design. Our mission isn't to provide 100% uptime, super-fast, free hosting to only 10 people, so as long as the uptime is above 97% we consider it "good enough" for a free plan and load as many more free users as we can on there.

No problem. Let us know if you need help with anything else.

The only way to get a higher score is to buy a new domain. All .top domains will lose these points since they are so cheap and frequently used by spammers: This domain is only $3.48 for the first year, and should give a 10/10 score after the domain has been registered for a month or so. New domains that were registered within 2 weeks are more likely to be considered spam too. It seems like Spam Assassin is currently ok with .run domains, but if a lot of spammers start using them it could get a point deduction too. Domains like .com or .net are always safe for 10/10 score of course. https://heliohost.org/partners/namecheap/bladerunner.run Since this is an affiliate link you may need to whitelist or disable your adblocker to view it. Adblockers hate it when small non-profits make a few cents from affiliate links.

Does it work now?

DKIM, SPF, and DMARC have been set up for the domain bladerunner.top. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Sounds good.

The reason is because this forum account has the username robev, so the hosting account robev is reserved for the email address that matches the forum account. This is an intentional feature to help people not have their username stolen as long as the forum account exists. The email address on your hosting account actually matches the forum username repwolfe, but that account doesn't have any posts even so I'm going to merge it to this forum account and set the email address to match the hosting account. Try using the username robev now that the email addresses match.

I have started the reset. In a few minutes you'll receive an email. Click the link in that email to take the next step in the reset process.

Ready to do an account reset now? This will delete all of your files, and reset your account back to the default state. Once the account is recreated you can restore whatever you need from the full backup.

Since the 20 days that were transferred from the Morty payment have been used up, there is no need for a trial period anymore, so the new link to pay is https://heliohost.org/vps/pay/?code=AsYrhPBG9TMml7Fd