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Krydos

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Krydos last won the day on July 21

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  1. Krydos
    DNS records added. No, changing the DNS records of one domain has no effect on your other domains.
  2. Krydos
    Invite sent.
  3. Krydos
    Ok, I'm not sure why your Wordpress install disappeared then. I assumed you installed it after the move started.
  4. Krydos
    The email you received when the move began explained If you can suggest a clearer way to explain that would have helped you and others to understand the issue, we would appreciate the feedback. It appears as if you've been deleting the Softaculous installed files via File Manager. This messes up Softaculous because the files it expects to be there are suddenly missing. If you wish to remove an installation that was installed via Softaculous we strong recommend using the delete button inside Softaculous so that the state of the files and installs remains in sync. Softaculous thought there was a Wordpress install in httpdocs/wp, a Concrete install in httpdocs/conc and another Wordpress install located in httpdocs/main but all of these files were deleted without using Softaculous delete button. I was getting the same error as you even after cleaning up the mess. This is why we invite beta testers to test out the new server before we start bulk moving all of the accounts to the upgraded server. There was an issue with Softaculous connecting to MariaDB. It seems to be fixed now, and I was able to install Wordpress successfully on your account which can be seen at https://phoule.helioho.st/wp/ If you want to delete it please remember to use the delete button inside Softaculous, not just deleting the files through File Manager. Thanks for helping to test the new Tommy2 server, and finding an issue that needed to be fixed.
  5. Krydos
    Remote access enabled. host=65.19.154.93 port=5432 user=elkhaddir_us dbname=elkhaddir_data password=<set in Plesk> Make sure you ask for the PostgreSQL username and PostgreSQL database name before you escalate these. In this particular case, the user only has 1 database user and 1 database so it was easy to figure out, but most of the time there are multiple users and multiple databases so we can't just guess.
  6. Krydos
    It looks like you sent an HTML email without the <html> tag Send a real email and it should be a 10/10.
  7. Krydos
    DKIM, SPF, and DMARC have been set up for the domain interworldmusic.qzz.io. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
  8. Krydos
    Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
  9. Krydos
    Cool. Let us know if you need help with anything else.
  10. Krydos
    Alright, the additional FTP accounts have been recreated. Are you able to login to them all, and are they jailed to the correct directories?
  11. Krydos
    Was there a problem with this link? I don't see any record of it being used.
  12. Krydos
    Are these FTP accounts supposed to be jailed to some subdirectory or have access to your whole account?
  13. Krydos
    I've unsuspended your account and started you moving to Tommy2. Let us know if you notice an improvement in speed, and a reduction in 502 and 504 errors.
  14. Krydos
    99% of the CPU usage is from systemd which primarily comes from cron jobs and SFTP. If you missed the news post and the email from yesterday, we have a new server named Tommy2 that we're going to be moving everyone to. That should solve the 502 and 504 errors. Are you interested in moving over to the new server now or do you want to wait a bit?
  15. Krydos
    Is this a real business or is it a demo site? You can read more about the free trials at
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