Imran Shafqat Posted July 28, 2011 Posted July 28, 2011 My heliohost username: ipcsite server: stieve maindomain: ipcsite.heliohost.org I recently added an addon domain (asimproperty dot com) but my account got queued. I though it was a problem then I logged in REMOVED ALL DATA and unparked the domain my website got out of queued page. I again uploaded some files and parked same domain again. But now its again in queued in. I assure you that there is nothing illegal or I have not broken any TOS or rules. But still my account is queued. Please open my account as soon as possible. I will be very thankful to you.
Tjoene Posted July 28, 2011 Posted July 28, 2011 Stevie is having some problems lately. Admins will fix it as soon as possible. And every one on Stevie is seeing the queue page. Including me.
Piotr GRD Posted July 28, 2011 Posted July 28, 2011 All you did is irrelevant. That's server-wide problem for all accounts on Stevie. This happend in the past, this happend 2 days ago for little less than 7 hours, this happend today, again. @ admins I have just spot it. The time of the day when it start to happend. Today - July 28th - it started ~08:08 UTC (~01:08 PDT). 2 days ago - July 26th - it started ~08:06 UTC (~01:06 PDT). 20 days ago - July 8th - it started ~08:08 UTC (~01:08 PDT). So I think it's worth to check it. Possibly it's unexpected and unwanted result of something that is scheduled for that time?...
cl58 Posted July 28, 2011 Posted July 28, 2011 We apologize for this issue. It has been fixed. If you still see the account queued page, clear your cache and try again. I'm going to escalate this so djbob can see those times.
cl58 Posted July 28, 2011 Posted July 28, 2011 This support request is being escalated to our root admin. @djbob: See Piotr GRD's post.
Redwing Posted July 29, 2011 Posted July 29, 2011 Username: redwing Server: Johnny Domain: equilibrinet.com Hi guys, I've been checking the status page for the last couple of days http://www.heliohost.org/scripts/status.php?username=redwing but it constantly says I'm position 180 and the estimated time is always 2 hours ahead of my current time. It's been like this for nearly 2 days now. I've tried logging into CPanel on the HelioHost.org site but it says login failed. Have I missed something somewhere? Thanks!
Tjoene Posted July 29, 2011 Posted July 29, 2011 ...should be created by Friday 29th of July 2011 01:52:00 PM, and should be active by Saturday 30th of July 2011 03:00:00 AM. You will be able to access cPanel today and should be able to see your site tomorrow at 3AM (server time). It is normal that you have to wait a while before you can use your site. This is to prevent that the servers overload.
Redwing Posted July 29, 2011 Posted July 29, 2011 ...should be created by Friday 29th of July 2011 01:52:00 PM, and should be active by Saturday 30th of July 2011 03:00:00 AM. You will be able to access cPanel today and should be able to see your site tomorrow at 3AM (server time). It is normal that you have to wait a while before you can use your site. This is to prevent that the servers overload. Hi there. Thanks for the reply =) I'd just like to note however, that the first time changes every time I look at the site and the active time was Thursday, then Friday and is now Saturday. Also, the database number hasn't changed at all since I created the account. I appreciate there are wait times and I'm not complaining so much as trying to ascertain if something has gone wrong so that it can be fixed. I used to run a free volunteer service myself, but not for websites. I understand that things can't always be done in a timely manner and a little courtesy goes a long way. Hence this is not a demand or complaint, but a notification that something might be wrong =)
Ashoat Posted July 30, 2011 Posted July 30, 2011 Hmm, looks like this is occurring due to bihourly.php sometimes being run while heliohost_nightly is being run. I've rearranged the run times to try to avoid collisions.
Guest Geoff Posted August 1, 2011 Posted August 1, 2011 Looks like you are at 179 now. I'll escalate this if you don't move up further soon.
Guest Geoff Posted August 2, 2011 Posted August 2, 2011 This support request is being escalated to our root admin.
Guest Geoff Posted August 4, 2011 Posted August 4, 2011 @djbob It would be easier if I just ran empty-account-queue.sh to speed things up.
Ashoat Posted August 6, 2011 Posted August 6, 2011 Geoff: no, that script is definitely not a good idea. If we really wanted to fill up resources on the queue then we could do so by changing bihourly.php settings to make a single process stay permanently open. That way, we won't have two account creations happening simultaneously, which usually is really bad for the HDD.
Recommended Posts