Account Suspended

[okschool]

My account was suspended. Please, help me.

My user name: okschool

[cl58]

Your account has been unsuspended. If you still see the suspended page, clear your browser's cache.

 

If you have this problem ever again in the future, please post it to our new topic for this issue: http://www.helionet.org/index/index.php?showtopic=9439

[okschool]

Thank you very very much...

[cl58]

Glad your problem got solved smile.gif

 

Please spare a few minutes to take our support survey:

http://www.helionet.org/index/index.php?showtopic=8947

You're participation in the survey is greatly appreciated.

[okschool]

Oh no it happened again, and I can`t login to cpanel.

Browser cache is disabled.

Please help.

[cl58]

Should be fixed now. Try again.

[okschool]

Not fixed :-(

[cl58]

Your account keeps getting suspended somehow. I have reactivated it, but are you sure that you are not breaking any of the rules outlined in the TOS?

[okschool]

Yes, I sure.

[jje]

@cl58tools - His account is showing inactive and not as suspendee. When this happens, the user must run the renew script to reactivate his account. When you unsuspend him, the inactivity script notices that his Last Login Date is 2011-04-22 and then suspends him again becausr he hasn't logged in within one month.

 

@okschool - Please run the renew script. Your account was suspended due to inactivity, please remember to login via the 'cPanel Login' section of the HelioHost homepage at least once a month.

[okschool]

Ok, thanks!

Now it working.

I remember this.

[Guest Geoff]

Glad your problem got solved.