Username does not exist, account queued and can't login into cpanel

[helloworld12]

I looked on my site "www.studioplatinum.co.cc" and it said my account was queued. I waited 48 hours and it my site to return to normal and it never did. I signed up to heliohost last july and this never happened before. I could not log in into cpanel and I tried one of the "status" scripts on the site and it returned that my username did not exist.

my username is studioad

 

I also looked up on the FAQ and the Wiki and it did'nt solve the problem.

 

 

[cl58]

No account registered with that username exists in our database. I also checked by domain and no account exists with the one you listed as a primary domain. Is there another domain or username that may have been used? I can also check your account by e-mail address. If you would like me to do that please post your e-mail address. If you do not wish to publicly share your e-mail address, you may PM me (please include a link to this post for my records).

[cl58]

I could not locate your account using your e-mail address. You can to re-register to create an account. I apologize for any loss to your content this may have caused.