Forgot my password and not sure my user name

[HPLife]

Hi,

I registered a new account with my domain HPLife.net on HeiloHost around 10 days ago. But I forgot my cpanel password, and not sure if my cpanel user name is hplife or hplife.net. I tried to click reset password on both hplife and hplife.net. The messages came back said passwords were reset and an email was send to me. But I did not receive any email. What email address it send to? I have my email, hong_zhu@yahoo.com, on my support account (My account on HeiloNet.org is hplife). Please let me know my cpanel usernam and help me to get the password reset email.

Thank you very much.

 

Howard

[Byron]

This is the email I'm showing for that account in our database.

 

hon_zhu@yahoo.com

 

If I reset your password and send it to that address, will you get it?

 

[HPLife]

This is the email I'm showing for that account in our database.

 

hon_zhu@yahoo.com

 

If I reset your password and send it to that address, will you get it?

 

Thank you for replying so quick.

 

No, that is wrong email address. I guess I missed "g" when I enter the email. The correct email address is hong_zhu@yahoo.com which is the same one in my Helionet.org account. Is there a way to correct the email address on file or you can help me on another way?

 

[Byron]

Ok I've corrected your email address. Try using the password reset now.