A. Sanny Posted May 18, 2011 Author Posted May 18, 2011 Thank you all for your efforts. Now I can access cPanel but only through heliohost.org homepage. I just wondering why asanny.heliohost.org isn't accessible till today? This is the message I got after registering with Stevie: ----- Your account is number 2 in the database, should be created by Tuesday 17th of May 2011 05:52:00 AM, and should be active by Wednesday 18th of May 2011 03:00:00 AM. ----- Should I wait for another 24 hours?
Guest Geoff Posted May 18, 2011 Posted May 18, 2011 I'm not seeing any queued accounts; your site should be up now.
A. Sanny Posted May 19, 2011 Author Posted May 19, 2011 I'm not seeing any queued accounts; your site should be up now. Yes it should be but when I try to access http://asanny.heliohost.org/ I get "Server not found", "This webpage is not available", etc.. Anything wrong? UPDATE: I can't either access my account with CuteFTP. Uploading is only through cPanel file management which I can log in from Heliohost homepage.
Doro Posted May 19, 2011 Posted May 19, 2011 why can't i see my site? e.g. sitename.heliohost.org i have added a test "index.html" in my public_html directory but browser says: Server not found Firefox can't find the server at sitenameheliohost.org. * Check the address for typing errors such as ww.example.com instead of www.example.com * If you are unable to load any pages, check your computer's network connection. * If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. i would be grateful for any help that you can give
Guest Geoff Posted May 19, 2011 Posted May 19, 2011 It appears that some new accounts are not being registered properly with our BIND server. You aren't the only one having this problem. @djbob This problem might be related.
A. Sanny Posted May 19, 2011 Author Posted May 19, 2011 Good news! My account is now active and live! I'm here to thank you all; you do great jobs from hosting to customer service! UPDATE: Just one last thing. It's about my (.co.cc) domain. After I set it up from my account at www.co.cc with Heliohost DNS, my (.co.cc) domain redirects me to 'HELIOHOST ACCOUNT QUEUED' page. Is it also a time problem, meaning should I wait for 48 hours?
jje Posted May 20, 2011 Posted May 20, 2011 Yes, wait 48 hours. If you are still seeing the queued page after that length of time then try clearing your Internet cache.
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