[James Leon]

[jje]

This issue has been identified and escalated. More information available at:

http://www.helionet.org/index/index.php?showtopic=9229

 

It usually takes around 24 hours for us to get Stevie back up and online.

 

We will post updates on our Twitter feed @HelioHost

 

If you wish to move your entire site to Johnny then please let me know and I will be happy to move you to Johnny. Although, we only recommend you do this if you require the use of dangerous services like Java/JSP, ASP.NET and Ruby on Rails. Because of these dangerous services, the uptime will be worse and your site might be a bit more sluggish.

 

This issue with Stevie is becoming more and more rare. If I were you, I would keep your site on Stevie.

 

The moving process is automated and instructions are available at http://wiki.helionet.org/wiki/Moving_your_account . However, the wiki is currently unavailable as it is hosted on Stevie. Also, the delete script should only work when Stevie is back online. The process involves deleting your account and restoring your files etc.

 

We apologise for any loss of important emails. During this time, the emails you receive will probably be immediately discarded. Also, some email providers (such as Yahoo and BT) will send an email back to the sender saying that the email failed to deliver.