latestnewsheadline Posted May 5, 2011 Share Posted May 5, 2011 Hello! Can you verify please, why I can't connect via FTP? Yesterday I could. The site is latestnewsheadline.com and the error is below. I didn't make any changes related to user and password. After received this error I created an other ftp account but I received the same error. Response: 331 User ***** OK. Password required Command: PASS ******* Response: 530 Login authentication failed Error: Critical error Error: Could not connect to server Thanks in advance! P.S. I want to mention: I can connect in CPanel from webpage with the same credentials. Quote Link to comment Share on other sites More sharing options...
Byron Posted May 5, 2011 Share Posted May 5, 2011 This maybe due to high server load. When was the last time you tried connecting? Quote Link to comment Share on other sites More sharing options...
latestnewsheadline Posted May 5, 2011 Author Share Posted May 5, 2011 First time I noticed with 7 hours ago. Since than I have tried again for 4-5 times. Last time was 1 minute ago and I got the same error. Quote Link to comment Share on other sites More sharing options...
Byron Posted May 5, 2011 Share Posted May 5, 2011 Login to your cpanel and change your password. Then go back and see if you can login via ftp with your new password. Quote Link to comment Share on other sites More sharing options...
latestnewsheadline Posted May 5, 2011 Author Share Posted May 5, 2011 I changed my password from cpanel but doesn't help. I received the same error message. Quote Link to comment Share on other sites More sharing options...
jje Posted May 5, 2011 Share Posted May 5, 2011 What host are you using? What user are you using? What server are you on? Quote Link to comment Share on other sites More sharing options...
Byron Posted May 5, 2011 Share Posted May 5, 2011 Could I get you to PM me your password? Quote Link to comment Share on other sites More sharing options...
latestnewsheadline Posted May 6, 2011 Author Share Posted May 6, 2011 Could I get you to PM me your password? I've sent a PM to you with all information requested. Many thanks for your support! Quote Link to comment Share on other sites More sharing options...
jje Posted May 6, 2011 Share Posted May 6, 2011 Please could you answer the following questions so we can help you further: What host are you using? What user are you using? What server are you on? Quote Link to comment Share on other sites More sharing options...
latestnewsheadline Posted May 6, 2011 Author Share Posted May 6, 2011 Please could you answer the following questions so we can help you further: What host are you using? What user are you using? What server are you on? HelioHost user: latestn server:stevie domain: latestnewsheadline.com Thank you for support! Quote Link to comment Share on other sites More sharing options...
jje Posted May 6, 2011 Share Posted May 6, 2011 Stevie's down at the moment and we're working on getting him back online. This issue has been identified and escalated: http://www.helionet.org/index/index.php?showtopic=9229 Quote Link to comment Share on other sites More sharing options...
latestnewsheadline Posted May 6, 2011 Author Share Posted May 6, 2011 Thank you for answer and for info. Quote Link to comment Share on other sites More sharing options...
jje Posted May 6, 2011 Share Posted May 6, 2011 Your welcome! Please leave feedback by taking our survey: http://www.helionet.org/index/index.php?showtopic=8947 Quote Link to comment Share on other sites More sharing options...
Byron Posted May 6, 2011 Share Posted May 6, 2011 This issue has been identified and escalated: http://www.helionet.org/index/index.php?showtopic=9229 His issue has nothing to do with the issue above. @latestnewsheadline I recieved your PM and was able to login to your account via ftp this morning before Stevie went down. I'm guessing your problem might be your ftp client. As soon as Stevie comes back up try logging in through this: http://byrondallas.heliohost.org/tools/ftp/ Quote Link to comment Share on other sites More sharing options...
jje Posted May 6, 2011 Share Posted May 6, 2011 The reason I posted that was because I guessed FTP would be down due to the Stevie problem, so he wouldn't be able to connect. Quote Link to comment Share on other sites More sharing options...
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