Harishs Posted April 19, 2011 Posted April 19, 2011 Greetings, My account was deleted since I wasn't able to log in for more than a month. I tried to create a new account with the same domain name but I keep getting a message that the DNS entry for my domain already exists. My domain name is: harish.heliohost.org User name is: harish And server is: Stevie Please delete my DNS entry from the DNS zone so that I can create my account again with the same domain name. Kind Regards, Harish
jje Posted April 19, 2011 Posted April 19, 2011 Your account is queued. Look: http://heliohost.org/scripts/status.php?username=harish
Harishs Posted April 26, 2011 Author Posted April 26, 2011 Your account is queued. Look: http://heliohost.org/scripts/status.php?username=harish After you queued my account, I got the same error message again (DNS entry already exists). So, I tried creating my account again with the same domain name. I am waiting till now (4 days) but my account is still in the creation queue. It keeps showing me different dates when I check for the status of my account in the creation queue. Look: http://www.heliohost.org/scripts/status.php?username=harish It shows a different date after every 48 hours and I am still not able to access my account. Please help!
jje Posted April 26, 2011 Posted April 26, 2011 This issue has been identified and escalated: http://www.helionet.org/index/index.php?showtopic=9138
Harishs Posted April 28, 2011 Author Posted April 28, 2011 This issue has been identified and escalated: http://www.helionet.org/index/index.php?showtopic=9138 I got an error message again that the DNS entry for harish.heliohost.org already exists, after 4 days after when you said that my account was queued. Should I signup again?
Guest Geoff Posted April 28, 2011 Posted April 28, 2011 Due to that issue, there is a backlog of accounts waiting to be created. This may be the problem.
jje Posted April 28, 2011 Posted April 28, 2011 I am not seeing harish in the database anymore? Lets's see what djbob thinks... @Geoff - Actually that problem hasn't had much of an effect; there is only one account queued @ the mo
jje Posted April 28, 2011 Posted April 28, 2011 This support request is being escalated to our root admin.
Ashoat Posted April 29, 2011 Posted April 29, 2011 Perhaps try again? I don't see any zone records for "harish.heliohost.org".
Harishs Posted April 30, 2011 Author Posted April 30, 2011 Perhaps try again? I don't see any zone records for "harish.heliohost.org". Just a few minutes after signing up I got the same error message: Sorry, a DNS entry for harish.heliohost.org already exists, please delete it first (from all servers in the dns cluster). Why is it showing this error even after my DNS entry was deleted?
Harishs Posted May 5, 2011 Author Posted May 5, 2011 Okay, can you try again now? It worked! May I know what was the problem?
jje Posted May 5, 2011 Posted May 5, 2011 There was probably a DNS entry still buried in the system. Glad your problem got solved! Please spare 2 minutes to leave feedback at http://www.helionet.org/index/index.php?showtopic=8947
Harishs Posted May 6, 2011 Author Posted May 6, 2011 There was probably a DNS entry still buried in the system. Glad your problem got solved! Please spare 2 minutes to leave feedback at http://www.helionet.org/index/index.php?showtopic=8947 My website is up and running! Thank you so much jje! This is my very first website and I'm glad that I chose HelioHost. Thanks a lot djbob! And thanks a bunch Geoff for helping. God bless you all.
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