Zeleij Posted April 5, 2011 Share Posted April 5, 2011 When I visit my site, it shows Account Suspended. And when I try to renew it, it says "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error.". my userid: zeleij my site: jiele.heliohost.org By the way, I can login to cPanelX successfully. Please advise. Thank you! Link to comment Share on other sites More sharing options...
jje Posted April 5, 2011 Share Posted April 5, 2011 Fixed. Please clear your cache. Link to comment Share on other sites More sharing options...
Zeleij Posted April 6, 2011 Author Share Posted April 6, 2011 I am still having the exact same problem, after waiting for 24 hours. Did I miss anything important? What do you mean by "clear cache"? Thank you. Link to comment Share on other sites More sharing options...
Byron Posted April 6, 2011 Share Posted April 6, 2011 I'm still seeing the suspended page no matter what I try to do. Escalating... Link to comment Share on other sites More sharing options...
Ashoat Posted April 7, 2011 Share Posted April 7, 2011 I'm not seeing it... Link to comment Share on other sites More sharing options...
Zeleij Posted April 7, 2011 Author Share Posted April 7, 2011 My site works ok now. I checked just now. Thanks a lot for your great work! Link to comment Share on other sites More sharing options...
jje Posted April 7, 2011 Share Posted April 7, 2011 Glad your problem got solved. Link to comment Share on other sites More sharing options...
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