Cannot connect to FTP using FileZilla - "Connection Timed Out"

[jalpro]

Hey again guys!

 

I use FileZilla to upload files for my website.

Well I used to anyway!

 

Now, when I try to connect, it pauses on "Command: MLSD", then gives me the following errors: "Connection timed out", "Failed to retrieve directory listings".

I can still access and upload my site files through the File Manager on cPanel.

 

These are my current settings:

Host: ftp.jalpro.heliohost.org

Port: empty (I tried 21, but that didn't work)

Protocol: FTP

Encryption: Use explicit FTP over TLS if available

User: jalpro

 

This is the output when I try to connect:

Status:	Resolving address of ftp.jalpro.heliohost.org
Status:	Connecting to 216.218.192.170:21...
Status:	Connection established, waiting for welcome message...
Response:	220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:	220-You are user number 3 of 50 allowed.
Response:	220-Local time is now 19:12. Server port: 21.
Response:	220-This is a private system - No anonymous login
Response:	220-IPv6 connections are also welcome on this server.
Response:	220 You will be disconnected after 15 minutes of inactivity.
Command:	AUTH TLS
Response:	234 AUTH TLS OK.
Status:	Initializing TLS...
Status:	Verifying certificate...
Command:	USER jalpro
Status:	TLS/SSL connection established.
Response:	331 User jalpro OK. Password required
Command:	PASS ******
Response:	230-User jalpro has group access to:  jalpro    
Response:	230 OK. Current restricted directory is /
Command:	SYST
Response:	215 UNIX Type: L8
Command:	FEAT
Response:	211-Extensions supported:
Response:	 EPRT
Response:	 IDLE
Response:	 MDTM
Response:	 SIZE
Response:	 REST STREAM
Response:	 MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Response:	 MLSD
Response:	 AUTH TLS
Response:	 PBSZ
Response:	 PROT
Response:	 ESTA
Response:	 PASV
Response:	 EPSV
Response:	 SPSV
Response:	 ESTP
Response:	211 End.
Command:	PBSZ 0
Response:	200 PBSZ=0
Command:	PROT P
Response:	200 Data protection level set to "private"
Status:	Connected
Status:	Retrieving directory listing...
Command:	CWD /public_html
Response:	250 OK. Current directory is /public_html
Command:	PWD
Response:	257 "/public_html" is your current location
Command:	TYPE I
Response:	200 TYPE is now 8-bit binary
Command:	PASV
Response:	227 Entering Passive Mode (216,218,192,170,209,107)
Command:	MLSD
Error:	Connection timed out
Error:	Failed to retrieve directory listing

[Guest Geoff]

Moving to Customer Service...

 

Have you tried without SSL?

[jalpro]

Moving to Customer Service...

 

Have you tried without SSL?

 

"Encryption: Only use plain FTP (insecure)" worked!!

I swear I tried that before!!

Oh well, at least it works now!

Thanks

 

Btw, your "Wondering where to sign up" link returns a "404 Not Found" error.

[Guest Geoff]

Btw, your "Wondering where to sign up" link returns a "404 Not Found" error.

 

Yes, it's because the account queued page is showing on all accounts.

[jalpro]

Btw, your "Wondering where to sign up" link returns a "404 Not Found" error.

 

Yes, it's because the account queued page is showing on all accounts.

 

Ahh yes.

Not again!!

 

Just read the post here: http://www.helionet.org/index/index.php?showtopic=8606

jje said: "This problem shouldn't occur again when Johnny is up and running."

 

Is there an estimated date in which Johnny will be up and running?

[jje]

A couple of months.

 

Sorry about this. We're trying our best to fix this as fast as we can.

[jalpro]

A couple of months.

 

Sorry about this. We're trying our best to fix this as fast as we can.

 

Okay thankyou!

[jje]

Your welcome.

 

We've tried to do as much as we can, but none of the scripts we have tried have worked. We are waiting on djbob now.