Obryan20 Posted March 4, 2011 Posted March 4, 2011 Hi I signed up for an hosting account on Mar 2. My account is however still showing the Queued status message. Just wanted to check if my hosting account has been successfully created as yet. Please check (and create) when possible. Site: itgc.heliohost.org cPanel: obryan20 Regards
Wizard Posted March 4, 2011 Posted March 4, 2011 This support request is being escalated to our root admin. @djbob: it's showing as active on the database, am I missing something here?
Incidense Posted March 4, 2011 Posted March 4, 2011 Hi there, Maybe it is because all accounts are queued again.. At least mine is. Wizard, do you have any idea when Cody will be ready and when all the inactive accounts are deleted? This should take a lot of pressure of the server right? Thnx, it's appreciated.
stergos Posted March 4, 2011 Posted March 4, 2011 Mine is down too and all accounts, stevie is down again for 3rd time in 5 days...
Superkulao Posted March 4, 2011 Posted March 4, 2011 I am changing host if the server is so much down
Wizard Posted March 4, 2011 Posted March 4, 2011 There's a difference between his account and your accounts. Please don't post your issues in other threads. @Incidense: I'm not sure. Cody's configuration shouldn't affect uptime. However, it'll take a while before the inactive accounts are deleted. EDIT: "Hello World" shows up on your active site. De-escalating.
jje Posted March 4, 2011 Posted March 4, 2011 I am changing host if the server is so much down I apologise for the downtime. We're pushing for Charlie to go up, so then downtime will be much less frequent. I haven't seen anything on HelioHost like this before - this is a very rare situation.
Obryan20 Posted March 5, 2011 Author Posted March 5, 2011 Thanks for all your help. My hosting account is now up and running. Looking forward to 'Charlie' going live so as to alleviate this downtime issue.
timecop Posted March 10, 2011 Posted March 10, 2011 Hi I have also queued a request for a hosting account over two days ago. When I check the queue status I am told that my account is number 41 in the queue and is due for creation at a certain time in the future (about 3 hours). Every time I check back, the prdicted time has slipped further on. Automatic emails sent after registration detail that accounts will be created within 24 hours and activce within 48. What has happened here? Any support much appreciated. User: timecop domain: livingflint.co.uk Regards, timecop
jje Posted March 10, 2011 Posted March 10, 2011 It looks like you haven't set up the nameservers for the domain (livingflint.co.uk). From the 1-2-3-REG website, add the following nameservers: ns1.heliohost.org ns2.heliohost.org Afterwards, it should take around 24 hours for your website to become alive.
Guest Geoff Posted March 10, 2011 Posted March 10, 2011 288 accounts are currently queued...unusually high. Escalating request. @djbob: Is the account script running?
Ashoat Posted March 11, 2011 Posted March 11, 2011 Uhm... yeah, I have no idea what happened. The bihourly script has apparently been frozen since March 7th. This is unusual. I killed it and started a new one... hopefully it won't happen again.
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