falkarch Posted January 9, 2011 Posted January 9, 2011 Hi Admin, My account (falkarch) has been suspended due to inactivity as i was busy serving NS and only realised it when i wanted to make some amendments to the website. Is there any way i can re-activate the account? Your help is greatly appreciated! Quote
Guest Geoff Posted January 9, 2011 Posted January 9, 2011 You can try going to http://heliohost.org/scripts/renew.php If that does not work it will not be possible to reactivate your account. Quote
falkarch Posted January 10, 2011 Author Posted January 10, 2011 You can try going to http://heliohost.org/scripts/renew.php If that does not work it will not be possible to reactivate your account. It can't work... seems like i'll have to request for admin to delete this account so i can create another. Quote
jje Posted January 10, 2011 Posted January 10, 2011 If your website isn't working and the renew script doesn't working, I'm afraid your account is already deleted. Please create a new one. However, we currently have a backlog of accounts, which may mean that it will take longer than usual for your account to be activated. Please remember to login to a .php file on cPanel every 30 days to keep your account active. Sorry for any inconvenience. Quote
falkarch Posted February 21, 2011 Author Posted February 21, 2011 If your website isn't working and the renew script doesn't working, I'm afraid your account is already deleted. Please create a new one. However, we currently have a backlog of accounts, which may mean that it will take longer than usual for your account to be activated. Please remember to login to a .php file on cPanel every 30 days to keep your account active. hi, can i request for an admin to delete my hosting acc so that i can recreate another acc? As ebiz.com.sg still shows it is hosted by helio but the account cant be logged in anymore.. Thanks! Sorry for any inconvenience. hi, can i request for an admin to delete my hosting acc so that i can recreate another acc? As ebiz.com.sg still shows it is hosted by helio but the account cant be logged in anymore.. Thanks! Quote
Guest Geoff Posted February 21, 2011 Posted February 21, 2011 That domain is registered by another user, xanxus. Your account has been deleted, but we're going to need some kind of confirmation that you own that domain before we can delete the account xanxus. Quote
falkarch Posted February 21, 2011 Author Posted February 21, 2011 That domain is registered by another user, xanxus. Your account has been deleted, but we're going to need some kind of confirmation that you own that domain before we can delete the account xanxus. User xanxus is my account, the only form of identification i can think of now is the email i recieved to inform me of my successful registration, is that good enough? if so can i have an email address which i can forward to you to take a look? Quote
Wizard Posted February 21, 2011 Posted February 21, 2011 That domain is registered by another user, xanxus. Your account has been deleted, but we're going to need some kind of confirmation that you own that domain before we can delete the account xanxus. User xanxus is my account, the only form of identification i can think of now is the email i recieved to inform me of my successful registration, is that good enough? if so can i have an email address which i can forward to you to take a look? @Whoever's handling this: Send an email to that address to confirm. Quote
Guest Geoff Posted February 21, 2011 Posted February 21, 2011 OK, I sent you an email (to the address on file), just post that password in the forums, and I'll put your helionet username down for that account & reset your password. Sorry for the confusion, but at first you said your account was falkarch. My account (falkarch) has been suspended due to inactivity as i was busy serving NS and only realised it when i wanted to make some amendments to the website. Now we have to confirm that you are the owner of that account. Quote
falkarch Posted February 22, 2011 Author Posted February 22, 2011 OK, I sent you an email (to the address on file), just post that password in the forums, and I'll put your helionet username down for that account & reset your password. Sorry for the confusion, but at first you said your account was falkarch. My account (falkarch) has been suspended due to inactivity as i was busy serving NS and only realised it when i wanted to make some amendments to the website. Now we have to confirm that you are the owner of that account. So sorry for the confusion,i did not realise it. my forum user is falkarch whereas my hosting account username was xanxus. I've retrieved the string in my email - 66dUdEfE thanks for all the trouble! Quote
Guest Geoff Posted February 22, 2011 Posted February 22, 2011 Ok, give me a minute. Your password has been reset, and I've sent you a PM containing your password to cpanel. Quote
falkarch Posted February 23, 2011 Author Posted February 23, 2011 Ok, give me a minute. Your password has been reset, and I've sent you a PM containing your password to cpanel. thanks a lot for your help! I've tried and managed to successfully logged in Quote
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