[Solved] Mailing problems

[Rolf]

Username: Rolf

Main domain: bauorganisation.heliohost.org

Addon domain: bauorganisation.hu

 

I had also an addon domain problem, but djbob solved it (I just mention because it may relevant to my current issue).

Now my only problem is that I cannot use any mailbox I create.

 

I have now: postmaster@bauorganisation.hu

 

But no matter how I try to connect to it (webmail, outlook express) I cannot pull my mails with pop3 because authentication always fails (I red mail settings description many times carefully, I think I tried to work with correct settings/credentials).

I recreated MX record and mail account xyz times without any luck

 

Could you take a look?

Thanks

 

Rolf

[Byron]

This support request is being escalated to our root admin.

[Ashoat]

You mentioned an MX record. Who did you point your MX record to?

[Rolf]

You mentioned an MX record. Who did you point your MX record to?

 

In CPanel under Mail->MX Entry I just added a record with destination: bauorganisation.hu

I tried this just because when it is deleted it says "No MX Records set. Defaulting to the A record for this domain", which is the same, but I tried to set it in explicite way, but of course it did not help. (now I removed it again)

 

Actually besides the fact that I would like to use email accounts of this domain, my domain vendor said that they wont be able to register ns1/ns2.heliohost.org, until the hosting settings does not pass the following test page (which checks all the most important hosting settings):

 

http://www.domain.hu/domain/English/regcheck/

 

The deeplink to my domain check is:

http://www.domain.hu/domain/English/regche...21=K%E9rdezz%21

 

Which unfortunately checks mail settings of the domain, and report an error.

Very interesting fact is, that if I check my main domain (bauorganisation.heliohost.org) it reports everything fine.

 

Now its errormessage:

M-SOAM -E- [bauorganisation.hu] SOA mail address check failed

 

If I recreate the MX record, then it goes further, but then says:

M-PMAS -E- [bauorganisation.hu] addr. check for postmaster failed at ALL MX records (last: 216.218.192.170)

Which means it tried to send a mail to postmaster@bauorganisation.hu without success.

Which is normal to me, because even I cannot reach that mailbox, or use pop3 on it, or do anything with it.

 

Many thanks for your time

 

Rolf

[Ashoat]

Yeah, the reason your mail isn't working is because your nameservers aren't pointed to us. As such, we have no control over the MX records that allow us to host your domain.

 

You have two options:

1) Find a point to point your nameservers to us so that we can set your MX record for you.

2) Find a way to set your MX record from your domain registrar.

[Rolf]

Yeah, the reason your mail isn't working is because your nameservers aren't pointed to us. As such, we have no control over the MX records that allow us to host your domain.

 

You have two options:

1) Find a point to point your nameservers to us so that we can set your MX record for you.

2) Find a way to set your MX record from your domain registrar.

 

Oh, understood... Thanks again, I will try 1) first.

 

Rolf

[Rolf]

Sorry for disturbing again

I did my fight with my domain registrar, it look like I have only the 2) option, what you suggested:

 

"2) Find a way to set your MX record from your domain registrar"

 

They promised me, they can set any A and MX record what I need.

So before I make a mistake, could you give me a hint what I need to request from them?

 

What should they set as MX record to make my mailing working?

Is any A record needed?

Should I tell them to set an RNAME record as well? (in some cases that stupid regcheck website gave me errors blaming my settings, that RNAME record is empy)

 

Thanks again

 

Rolf

[Ashoat]

The A record should already be set, and I don't know what an RNAME record is... but I guess you can add it if you want?

 

You'll need an MX record pointing to the same domain/IP that your account in on.

[Guest Geoff]

I think he means a CNAME record (tell me if I am correct Rolf).

[Ashoat]

I don't think it's necessary. What hostname would you point the CNAME to?

[Rolf]

Thanks for reply Geoff!

 

No, I really meant RNAME record. There is this stupid rule in hungary, that I already mentioned djbob: the host dns must be very strictly configured before domain registrar is able to change name servers. The problem is that I used a hungarian domain registrar (as far as I know in other countries there arent such strict rules).

 

I also dont know much about RNAME record, but after discussing the problem with djbob, I was able to request my registrar to set MX record at their side correctly. Now this rule checker passes postmaster email check of my domain, but there is still an issue with that RNAME record. How I know that?

Here is the link I already sent djbob:

 

http://www.domain.hu/domain/English/regcheck/

 

And here is a deeplink as well to my try (bauorganisation.hu domain with ns1.heliohost.org name server):

http://www.domain.hu/domain/English/regche...21=K%E9rdezz%21

 

As you can see it returns an error:

M-SOAM -E- [bauorganisation.hu] SOA mail address check failed

 

I googled around, and found that this means, the RNAME record must be set to a valid email address.

Here is a description about RNAME:

 

http://rscott.org/dns/soa.html

 

My domain registrar confirmed this as well, and said it must be set here at my zone (bauorganisation.heliohost.org).

Is that possible? (because with CPanel I am able to set only A, TXT and CNAME record).

 

According to the above link it must point to a valid email address, but replaced the @ sign with . (dot) sign.

I hope postmaster.bauorganisation.hu would work, but here is my gmail address with dot: rszomor.gmail.com

 

Thanks, and sorry that I cause that trouble (I am so frustrated I nearly kill myself, that I unable to get that domain to work)

 

Rolf

 

 

 

.Oh... and one thing more: maybe I was wrong, and RNAME should not be set at my special domain (bauorganisation.heliohost.org), but at the root: heliohost.org

 

I guess this is becase the last 5lines of the regcheck are:

M-SMAI -I- [bauorganisation.hu] checking SOA mail admin@heliohost.org at 65.19.143.2

M-VRRT -W- [bauorganisation.hu] retrying verify 1 admin@heliohost.org 65.19.143.2

M-VOUT -I- [bauorganisation.hu] address verification: No Such User Here

User unknown

M-SOAMI -I- [bauorganisation.hu] SOA mail address check failed at MX, (65.19.143.2)

M-SOAM -E- [bauorganisation.hu] SOA mail address check failed

 

The 65.19.143.2 is heliohost.org as well, and besides that it just guess admin@heliohost.org as well, because I suppose no RNAME record is present, so it tries admin@ as default.

 

So maybe it would work also if you just create that admin email account at heliohost.org

I know this is a great wish from me, but I think that regcheck wont spam that mailbox (just check for account exists), and I would be also happy if you could just create that temporary, so regcheck would pass the test, then my registrar could set the nameserver, then I would ping you, and you could remove the email account

 

Thx

 

Rolf

[Ashoat]

Sorry, but I'm not really willing to set a record at the root domain for this.

[Rolf]

I understand of course...

The temporary creation of an admin@heliohost.org is also not possible?

 

Besides that I see, that now both ns1.heliohost.org and ns2.heliohost.org point to the very same IP.

This is temporary, or is it a permanent change?

 

Thanks in advance

[Rolf]

Well, forget what I wrote about IPs, now ns1.heliohost.org and ns2.heliohost.org are pointing to different IPs correctly.

 

But I would really need that admin@heliohost.org account to exists.

Pleeeease, could you create it just for 2-3 days, then I can notify my domain registrar to register heliohost nameservers, after that you can eliminate that email.

 

Many thanks in advance

[Ashoat]

Our two nameserver records have always pointed to different IP addresses.

 

I already have admin@heliohost.org, but it used to forward to Gmail who now blocks us. Not sure what to do with it now...