Jeorge535 Posted August 6, 2010 Posted August 6, 2010 Whenever I try and log into my site's FTP, it doesn't work, it just says this: Status: Connecting to 65.19.143.2:21... Status: Connection established, waiting for welcome message... Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- Response: 220-You are user number 24 of 50 allowed. Response: 220-Local time is now 11:02. Server port: 21. Response: 220-This is a private system - No anonymous login Response: 220-IPv6 connections are also welcome on this server. Response: 220 You will be disconnected after 15 minutes of inactivity. Command: USER [username] Response: 331 User [username] OK. Password required Command: PASS [password] Response: 421 Home directory not available - aborting Error: Could not connect to server Why is this happening, and is there any way to fix it? I need to use the FTP, and I can't because this is happening.
Jeorge535 Posted August 6, 2010 Author Posted August 6, 2010 Please post your username and domain name. Username: jeorge535@yiteamforums.it.cx Domain name: yiteamforums.it.cx
Byron Posted August 6, 2010 Posted August 6, 2010 I just FTP'd into my site without any problems. Have you been ftping into your heliohost site this way in the past without any problems?
Jeorge535 Posted August 6, 2010 Author Posted August 6, 2010 I just FTP'd into my site without any problems. Have you been ftping into your heliohost site this way in the past without any problems? I only just set up my account, but I think I logged into FTP fine the first time, then I remember deleting some files that were there before, and now it doesn't work.
Byron Posted August 6, 2010 Posted August 6, 2010 This support request is being escalated to our root admin.
Ashoat Posted August 7, 2010 Posted August 7, 2010 If it's still not working, then try deleting your account and creating it again. Let me know if that doesn't work.
Jeorge535 Posted August 12, 2010 Author Posted August 12, 2010 How do I delete my account and create it again?
Byron Posted August 12, 2010 Posted August 12, 2010 How do I delete my account and create it again? One of the administrators will have to delete it. Are you ready for me to delete it now?
Ashoat Posted August 13, 2010 Posted August 13, 2010 No guys, I mean the FTP account! That was close... probably should have been more specific...
Byron Posted August 13, 2010 Posted August 13, 2010 No guys, I mean the FTP account! That was close... probably should have been more specific... lol, I didn't even think about that. I didn't know we could delete our main FTP account but I just checked and your right. Yeah Jeorge535, just look for FTP Accounts at your cPanel.
Wizard Posted August 13, 2010 Posted August 13, 2010 No guys, I mean the FTP account! That was close... probably should have been more specific... I lol'd.
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