curelocations Posted August 2, 2010 Share Posted August 2, 2010 Hi. I'm having issues with my heliohost account for a week now. I have a few addon domains and non of them is loading. Also for most of the time I can't log in to the control panel. Is this a problem related to a downtime you had a few days ago? Thanks Link to comment Share on other sites More sharing options...
Byron Posted August 2, 2010 Share Posted August 2, 2010 More than likely that was the problem. If your still having problems with your addon domaian then post your issues here: http://www.helionet.org/index/index.php?showtopic=5553 Link to comment Share on other sites More sharing options...
curelocations Posted August 3, 2010 Author Share Posted August 3, 2010 More than likely that was the problem. If your still having problems with your addon domaian then post your issues here: http://www.helionet.org/index/index.php?showtopic=5553 Sorry I was not clear in my first post. All my domains including addons are down. I posted in the thread you gave me a link, but it seems like all DNS entries to my domains (main and addons) are not right. I use OpenDNS and have only a page saying "Hmm, www.customlabs.co.uk isn't loading right now" when I try to connect to any of my websites. Thanks anyway. Link to comment Share on other sites More sharing options...
Byron Posted August 3, 2010 Share Posted August 3, 2010 Is this your default (main) domain with us? guitaraid.co.uk If it is, I'm no seeing it in our database. Link to comment Share on other sites More sharing options...
curelocations Posted August 3, 2010 Author Share Posted August 3, 2010 Is this your default (main) domain with us? guitaraid.co.uk If it is, I'm no seeing it in our database. this is probably the issue. for some reason all my entries disappeared from your dns servers. i also cannot log in to the cpanel for last few days. yes all my domains are with you. at the moment guitaraid is on my old hosting server until all is back and running again. when i check my stats it looks like it stopped working about 23rd of july, then didn't work on the 24th and partially on 25th, then back between 26th and 29th. stopped working on 30th and no luck since then. i hope it helps. any help will be appreciated. Link to comment Share on other sites More sharing options...
Byron Posted August 3, 2010 Share Posted August 3, 2010 I'm sorry but it looks like your site has been deleted because of inactivity. We require that everybody login to thier cpanel at least once a month. Your welcome to recreate your account if you like. Link to comment Share on other sites More sharing options...
ASL Posted August 3, 2010 Share Posted August 3, 2010 I'm sorry but it looks like your site has been deleted because of inactivity. We require that everybody login to thier cpanel at least once a month. Your welcome to recreate your account if you like. byron please assist me, I have just created a thread Link to comment Share on other sites More sharing options...
Byron Posted August 3, 2010 Share Posted August 3, 2010 byron please assist me, I have just created a thread If you've created a thread on the board somewhere than please be patient and stay within that thread. Link to comment Share on other sites More sharing options...
curelocations Posted August 4, 2010 Author Share Posted August 4, 2010 I'm sorry but it looks like your site has been deleted because of inactivity. We require that everybody login to thier cpanel at least once a month. Your welcome to recreate your account if you like. ?!?! I usually log in to CPanel every week or two. I got a reminder by email once in a past to log in there, but I remember I was logging in some time in a first week of July (about 5th or something) as I was going away to over two weeks and wanted to avoid account suspension. Could you please check it for me if the account is really deleted? Link to comment Share on other sites More sharing options...
Byron Posted August 4, 2010 Share Posted August 4, 2010 I've checked by username and domain name and it's just not there. I see that your domain is pointing to another server so hopefully you can recreate your account from that site. I wish I could be more helpful but I can't. Link to comment Share on other sites More sharing options...
curelocations Posted August 4, 2010 Author Share Posted August 4, 2010 I've checked by username and domain name and it's just not there. I see that your domain is pointing to another server so hopefully you can recreate your account from that site. I wish I could be more helpful but I can't. thanks for your help byron. just created the account. i should have a full backup about 1-2 month old somewhere and all the files i've changed in meantime, so hopefully it all can be restored. Link to comment Share on other sites More sharing options...
Byron Posted August 4, 2010 Share Posted August 4, 2010 Glad to hear you have a backup. We urge everybody to keep a backup but so few do. Link to comment Share on other sites More sharing options...
curelocations Posted August 4, 2010 Author Share Posted August 4, 2010 Glad to hear you have a backup. We urge everybody to keep a backup but so few do. Never restored a backup. Shall I just restore the most recent full backup? Will this restore my addon domains, email configurations, etc. as well? Thanks Link to comment Share on other sites More sharing options...
Byron Posted August 4, 2010 Share Posted August 4, 2010 Never restored a backup. Shall I just restore the most recent full backup? Will this restore my addon domains, email configurations, etc. as well? Thanks It should but since I've never restored a Full cPanel Backup before I can't say for sure. There's one sure way to find out. And yes I would use the most recent one. Link to comment Share on other sites More sharing options...
curelocations Posted August 4, 2010 Author Share Posted August 4, 2010 Never restored a backup. Shall I just restore the most recent full backup? Will this restore my addon domains, email configurations, etc. as well? Thanks It should but since I've never restored a Full cPanel Backup before I can't say for sure. There's one sure way to find out. And yes I would use the most recent one. byron, it seems like i can only restore either home dir, mysql, or email settings (forwarders and filters). could you please help me to restore everything using my full backup zip file? i think the new cpanel doesn't give me an option to restore everything (also now i cannot back up everything, just above data). the zip file is already uploaded to my homedir (username guitarai, domain guitaraid.heliohost.org). please let me know if you can restore addon domains and subdomains, mysql settings (database, users, passwords, etc) as well as email forwarders and filters from there. it will really help me. i can restore everything else (including public_html dir) by myself as it's not a problem. many thanks edit: ok, i've seen that some IPs in dns have changed since my last backup. i guess it will be safer to restore it manually, but please let me know what you think Link to comment Share on other sites More sharing options...
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