VPS Shutdown without notice

[c1tut]

Hi,

Yesterday I noticed that my VPS is down and after logging in to Heliohost I am notified that
"We have been forced to shutdown your VPS because it expired on 2026-06-04 and you haven't made a new payment yet." 
This correct, but unintentional. Neither Paypal nor you mailed me that the automatic payment had stopped or that a payment attempt failed.
Also, no warning mail was sent before shutting down the VPS.
Meanwhile, the deadline has passed and the VPS is deleted (without a mail).

What is the best action now? When I try to set up a new subscription (as advised) I cannot use the old SSH username c2tut ("not available").
Please advise.

Best regards.