Request for Review and Restoration of Suspended Account

[jeffersonmidei]

Dear HelioNet Support Team,

I hope this message finds you well.

I am writing to respectfully request a review of the suspension of my account, as I believe there may have been a misunderstanding or an error in this decision.

To the best of our knowledge, we have been fully compliant with all the requirements, terms, and rules of the service. For this reason, the suspension came as a surprise to us, and we kindly ask that the matter be reviewed with care.

If any issue has been identified on our account, we would sincerely appreciate the opportunity to better understand it and promptly address anything that may require clarification. We are committed to following all HelioNet policies and maintaining full compliance with the platform’s standards.

Therefore, I respectfully ask that my account be reconsidered and, if possible, restored.

For reference, the email associated with the account is: eu@jeffersonmidei.com.br

Thank you very much for your time, attention, and consideration. I look forward to your response.

Yours faithfully,
Jefferson Midei

[MoneyBroz]

Your account was suspended for sending 1117 emails. Can you explain how this happened?

[jeffersonmidei]

Dear HelioNet Support Team,

We were sincerely surprised to receive this information, as we essentially use the email accounts hosted with HelioNet only for receiving emails. You may even verify this by reviewing the account history from previous months.

The most likely explanation is that someone may have gained access to one of our passwords and used the SMTP service to send these emails without our knowledge.

If you could kindly inform us which sender address was used, I would be able to confirm whether it is one of our regular addresses or perhaps an old and forgotten account that is no longer in active use.

In any case, we sincerely apologize for any inconvenience this situation may have caused. We are fully willing to immediately change the passwords for all of our accounts if you allow us to continue using your services.

Thank you very much for your attention and understanding. We remain at your disposal for any further clarification you may require.

Yours faithfully,
Jefferson Midei