basket001 Posted February 5, 2010 Share Posted February 5, 2010 Hello! My account doesn't work anymore. There is no my site basketball.heliohost.org, and i can't login to cpanel with my old username and pass. I didn't receive any warnings to my e-mail. Username:basket Quote Link to comment Share on other sites More sharing options...
Byron Posted February 5, 2010 Share Posted February 5, 2010 I'm sorry but it looks like that account has been deleted because of inactivity. Please feel free to create another account and be sure to login to your cpanel a couple of times a month. Quote Link to comment Share on other sites More sharing options...
basket001 Posted February 5, 2010 Author Share Posted February 5, 2010 But for december I have received this e-mail: "Dear basket, Your hosting account at HelioHost is about to expire. It will be suspended in seven days on Sunday, December 13th. This is either due to a period of account inactivity or missed renewal date. If you have not logged into cPanel in the last three months, please renew your account ASAP by visiting <a href='http://www.heliohost.org/scripts/renew.php?username=basket'>here</a>. If you have a forum-posting-based account, you must renew your hosting by purchasing a hosting item in the forum store. Regards, HelioHost Staff" and I followed the link above for renewal account and everything was working fine. Why I didn't receive similar e-mail for january or whatever month there was inactivity? Thank you Quote Link to comment Share on other sites More sharing options...
Byron Posted February 5, 2010 Share Posted February 5, 2010 I don't know why you didn't recieve the email warning. Either it went to your spam folder or it was blocked but you knew that you needed to login to your cpanel regularly. Quote Link to comment Share on other sites More sharing options...
basket001 Posted February 6, 2010 Author Share Posted February 6, 2010 I was trying to login twice last month, but there was some kind of problem (site was working fine)... Anyway, thank you for your time. Regardless of this problem, your host service is one of my favorite. Quote Link to comment Share on other sites More sharing options...
zehawk Posted February 17, 2010 Share Posted February 17, 2010 It would really help to know that accounts get deleted because of not logging into cpanel every month or whatever. I didnt sign up for X10 because of this reason, but to their credit, it was quite clearly mentioned. Before I signed up here, I looked through every page on www.heliohost.org and this little nugget is not mentioned anywhere. SO you might consider being upfront about this. Thanks. Quote Link to comment Share on other sites More sharing options...
Wizard Posted February 18, 2010 Share Posted February 18, 2010 It would really help to know that accounts get deleted because of not logging into cpanel every month or whatever. I didnt sign up for X10 because of this reason, but to their credit, it was quite clearly mentioned. Before I signed up here, I looked through every page on www.heliohost.org and this little nugget is not mentioned anywhere. SO you might consider being upfront about this. Thanks. We send emails. Check your spam box. Quote Link to comment Share on other sites More sharing options...
kimetri Posted February 22, 2010 Share Posted February 22, 2010 Hello, I received this email; Dear chaparro, Your hosting account at HelioHost has been suspended as a result of account inactivity. If you want to keep your account, please renew it by visiting http://www.heliohost.org/scripts/renew.php?username=chaparro. If you do not renew your hosting suscription within a week, your account will be permanently deleted. This is your final warning. Regards, HelioHost Staff but by visiting http://www.heliohost.org/scripts/renew.php?username=chaparro display; We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. Is there any possibility of recovering the files from my account? Thanks Quote Link to comment Share on other sites More sharing options...
Byron Posted February 22, 2010 Share Posted February 22, 2010 Looks like you didn't make it in time to renew your account. Sorry we don't keep backups of anybody's site. Quote Link to comment Share on other sites More sharing options...
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