FTP login - Error: Authentication failed. Error: Critical error: Could not connect to server

[niemen]

Dear team,

After a longer period of inactivity, I have found that a FTP login is not possible:

 

Error:    Authentication failed.
Error:    Critical error: Could not connect to server

 

The Admin Dashboard of my CMS is also unavailable due to a "critical error".

 

Best Regards,

Niemen

[Kairion]

Hello, niemen.

HelioHost is currently undergoing an issue with some servers including Tommy, which is where your account is hosted.

You can check all the details here:

And here:

As soon as everything is back online there will be a post on News forum as well as all as on HelioHost site and social medias and you will be able to access your account again.

About your FTP access, an issue was found on FTP subaccounts and that could be your case so you should also check here:

When Tommy is back online let us know if you are still facing issues with your FTP access or your CMS' admin dashboard so we can help you.