derrywi Posted January 13, 2010 Posted January 13, 2010 Hello, My account at derrysearch.heliohost.org may have been suspended. Previously (last Monday) when I tried to access the site, it was down. And suddenly today the site is no longer down but it says that my account may have been suspended. I tried to reactivate it but the website says the account is non existent or has some problems with it. I tried to reset the password and receive an email with a link to reset the password but it says password cannot be reset. I have tried also to create a new account with the same domain name but it says the domain name still exists and therefore cannot be recreated. I have logged into cpanel just last month and I believe I have not violate any of the terms in the Terms Of Service. Could anyone help me? Thank you, Derry
Wizard Posted January 13, 2010 Posted January 13, 2010 This support request is being escalated to our root admin.
derrywi Posted January 14, 2010 Author Posted January 14, 2010 I just hit "unsuspend" on it.. Thank you so much! I can access the site and cpanel now... Thank you!
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