trotfox5 Posted January 11, 2010 Posted January 11, 2010 Hi all, I rather recently regestered and got my hosting space here. I was on my cpanel all yesturday tweaking stuff waiting for my account to finally be created, but today I can't even get into my cpanel. I get a 500 internal server error. It says that "The server encountered an internal error or misconfiguration and was unable to complete your request." I really don't know that much about this type of stuff, so I was wondering what it meant and what I should do about it. I checked the forums to see if anyone else was having this problem and found none. Please help! My domain is trotfox5.heliohost.com. Thanks in advance!
Byron Posted January 11, 2010 Posted January 11, 2010 Did you change anything in your root .htaccess file? If your not using Frontpage Extensions I suggest you remove them via the cpanel. EDIT: Try logging into your cpanel this way: http://trotfox5.heliohost.org:2082/frontend/x3/index.php
LAUBi Posted January 11, 2010 Posted January 11, 2010 while being logged into cpanel you can't access your page, mentioned that too :/ logg off and you can access again...
trotfox5 Posted January 11, 2010 Author Posted January 11, 2010 To both of you, thanks for the help but LAUBi, it happened to me on multiple computer so it couldn't have been your suggestion. I can log into my cpanel through that link though, so I'm going to undo any changes I made and try again. Thanks! edit: Another odd thing I just noticed, is that while the page says there is a report in the server's error log, I can't find an error at all. It also doesn't say I have any visitors while I visited it several times today to see if it fixed myself. I'm still puzzling over this. New edit: The front page extensions aren't the problem. I uninstalled them to no avail.
Byron Posted January 11, 2010 Posted January 11, 2010 Can you post what you have in your htaccess file? Or if your not using it for anything right now then delete the file or delete what's in it and see what happens. Sometimes Latest Visitors dosn't update right away.
trotfox5 Posted January 11, 2010 Author Posted January 11, 2010 Can you post what you have in your htaccess file? Or if your not using it for anything right now then delete the file or delete what's in it and see what happens. Sometimes Latest Visitors dosn't update right away. I already tried that. Right now there is no htaccess file.
Byron Posted January 11, 2010 Posted January 11, 2010 This support request is being escalated to our root admin. Username: trotfox5 Domain: trotfox5.heliohost.org
Ashoat Posted January 12, 2010 Posted January 12, 2010 So the problem is that your raw access logs aren't updating?
Byron Posted January 12, 2010 Posted January 12, 2010 So the problem is that your raw access logs aren't updating? He's getting a 500 Error when he tries to go to his site. http://trotfox5.heliohost.org
Ashoat Posted January 12, 2010 Posted January 12, 2010 I don't see anything in the server's error_log, so your local error_log is the only place you'll find errors. If you don't see any errors, then try examining your code.
trotfox5 Posted January 15, 2010 Author Posted January 15, 2010 I didn't do anything but all of a sudden its working again. Thanks for the help guys!
Ashoat Posted January 15, 2010 Posted January 15, 2010 No problem. Let us know if the problem pops up again.
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