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Posted

I have the same problem - cant login in cpanel. Last time I logged in cpanel a week ago - when I get a mail

"Your hosting account at HelioHost is about to expire. It will be suspended in seven days on Tuesday, January 5th. ... If you have not logged into cPanel in the last three months, please renew your account ASAP by visiting <a href='http://www.heliohost.org/scripts/renew.php?username=varseev'>here</a>".
But when follow link a get an error message:
"We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error."

how can I renew my account?

my login: varseev

my website: http://varseev.heliohost.org/

Posted
2 months ago at the most. I never received an email saying that it was going to expire.

 

Looks like your site got deleted because of inactivity, sorry. Go ahead and re-register with the same domain if you want and make sure you login to your cpanel a couple of times a month.

 

 

Posted
I also can not login into my acount.

my ussername is: ssuss

 

Your account it showing as 'Active' but we are having a few issues right now. Let me know if you still can't login in 24hrs.

 

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