problem with my account

[boreas]

everything was normal and i was happily using my acount.

then i created a .co.cc domain and waited about 3 days for the dns replication.

i added that domain to my account using the add-on domain account.

the page said everything would be set up in 24 hours.

then the cpanel stopped showing the addon domain i just created.

about 2 days later, i tryed to delete the folder that the addon domain option in cpanel just created. i couldnt.

now, i cant see any webpage in my account. even in the public_html directory.

 

could anyone help me out? i really need to get this to work asap.

 

thanks

[Wizard]

Username?

Web site domain name?

The addon domain you tried to create?

Did you point the DNS to ns1.heliohost.org and ns2.heliohost.org?

We can't help you if you don't give us basic information such as that.

[boreas]

Username?

Web site domain name?

The addon domain you tried to create?

Did you point the DNS to ns1.heliohost.org and ns2.heliohost.org?

We can't help you if you don't give us basic information such as that.

 

username: boreas

website domain: gffcoutinho.heliohost.org

addon: exchange2009.co.cc

 

Yes, i pointed to the right dns server. (http://www.dnsquery.org/dnsquery/exchange2009.co.cc/ANY)

 

the problem is that i think i deleted a folder. and more than that, there is no add on domain registered in my control panel, but the system created a folder for my website when i registered it the first time.

 

[Wizard]

...You deleted public_html?

[boreas]

...You deleted public_html?

 

 

no. i deleted the "exchange2009.co.cc" folder that was created when i registered and addon domain.

but now, even my old domain "http://gffcoutinho.heliohost.org/" is not working.

it keeps showing another page that says account queued.

 

is there anyway to solve this?

[Byron]

no. i deleted the "exchange2009.co.cc" folder that was created when i registered and addon domain.

but now, even my old domain "http://gffcoutinho.heliohost.org/" is not working.

it keeps showing another page that says account queued.

 

is there anyway to solve this?

 

Give it about 24hrs to 48hrs and hopefully your site will reappear.

 

 

[boreas]

no. i deleted the "exchange2009.co.cc" folder that was created when i registered and addon domain.

but now, even my old domain "http://gffcoutinho.heliohost.org/" is not working.

it keeps showing another page that says account queued.

 

is there anyway to solve this?

 

Give it about 24hrs to 48hrs and hopefully your site will reappear.

 

 

man,

 

the site is down for about 5 days!

 

i need some 1 to reset my account so i can upload everything again.

is there only 1 admin? can any1 else reset my acc?

[Byron]

How long ago did the Account Queued start showing up on your main site? If it just started today or yesterday than your probably ok.

 

 

Can you still login to your cPanel? Have you tried using FTP to get to your site?

 

I had the Account Queued page come up on a test site the other day after I reset the password and if finally went away within 24hrs.

 

Give it a little time and see what happens.

 

 

 

 

[boreas]

How long ago did the Account Queued start showing up on your main site? If it just started today or yesterday than your probably ok.

 

 

Can you still login to your cPanel? Have you tried using FTP to get to your site?

 

I had the Account Queued page come up on a test site the other day after I reset the password and if finally went away within 24hrs.

 

Give it a little time and see what happens.

 

the account queued page started to show about 6 days to a week ago.

yes, i can still log on my cpanel and use ftp, but nothing that i tryed to do worked.

 

i just home djbob comes back soon, so he can help solve this issue.