nightwave Posted September 14, 2009 Share Posted September 14, 2009 My domain: www.McHipHop.net I got an email that says: Your hosting account at HelioHost has been suspended. This either due to a period of account inactivity or missed renewal date. If you have not logged into cPanel in the last three months, please renew your account ASAP by visiting <a href='http://www.heliohost.org/scripts/renew.php?username=nightwav'>here</a>. If you have a forum-posting-based account, you must renew your hosting by purchasing a hosting item in the forum store. If you do not renew your hosting suscription within fifteen days, your account will be permanently deleted. This is your final warning. I proceed the renewal and after ten minutes it suspended again. I really didn't logged into cPanel a month but after i logged today my account keep suspending. What is the problem ? please let me know if i violated any Terms of Service so maybe i could fix that. Regards, NightWave. Quote Link to comment Share on other sites More sharing options...
nightwave Posted September 15, 2009 Author Share Posted September 15, 2009 Do anybody please can help me with this ?? Quote Link to comment Share on other sites More sharing options...
Byron Posted September 15, 2009 Share Posted September 15, 2009 Do anybody please can help me with this ?? You'll have to wait for the adminstrator to post back to you. I think he is in the process of coming back from vacation. Just try and be patient. Quote Link to comment Share on other sites More sharing options...
Ashoat Posted September 15, 2009 Share Posted September 15, 2009 What's your HelioHost username? Quote Link to comment Share on other sites More sharing options...
Wornshoe Posted September 22, 2009 Share Posted September 22, 2009 Hello, I am having the same problem as Nightwave. Receiving the suspention email over and over all day. After renewing my account it's suspended again some minutes later. I log in to my cPanel at least once a week, so that can't be the cause. My domain: leah.heliohost.org Account created: Aug 21st 2009 HelioHost user name: leah Thank you very much in advance Quote Link to comment Share on other sites More sharing options...
HienVy Posted September 22, 2009 Share Posted September 22, 2009 Hello, I have a same error, last week i received an email, i used normally after renewing my account, but today it is not found. My account : hienvy My Domain : hienvy.heliohost.org and i cannot log in to cpanel : http://hienvy.heliohost.org/cpanel my email : hien1981@gmail.com Thanks. Quote Link to comment Share on other sites More sharing options...
thuyn188 Posted September 22, 2009 Share Posted September 22, 2009 Hello, I have a same error, after I type username, password, login, the page index doesn't show cPanel. I also cannot open ftp folders. My account : thuyn188 My Domain : tcls.heliohost.org my email : thuynguyenc2@yahoo.com Thanks. Quote Link to comment Share on other sites More sharing options...
Wornshoe Posted September 22, 2009 Share Posted September 22, 2009 Hello, I am having the same problem as Nightwave. Receiving the suspention email over and over all day. After renewing my account it's suspended again some minutes later. [...] Thank you very much in advance Whoever fixed that, thank you very much! My account seems OK today Quote Link to comment Share on other sites More sharing options...
Dan Sumorok Posted September 23, 2009 Share Posted September 23, 2009 My account was also suspended, and I do not know why. The domain is netet.heliohost.org and the user name is netet. The link in the suspension email does not work. Please help. Thank you. Quote Link to comment Share on other sites More sharing options...
Byron Posted September 23, 2009 Share Posted September 23, 2009 My account was also suspended, and I do not know why. The domain is netet.heliohost.org and the user name is netet. The link in the suspension email does not work. Please help. Thank you. Did you try to renew your account here? http://www.heliohost.org/scripts/renew.php Quote Link to comment Share on other sites More sharing options...
Dan Sumorok Posted September 23, 2009 Share Posted September 23, 2009 I tried that, but it said it my user name was no recognized. My account was also suspended, and I do not know why. The domain is netet.heliohost.org and the user name is netet. The link in the suspension email does not work. Please help. Thank you. Did you try to renew your account here? http://www.heliohost.org/scripts/renew.php Quote Link to comment Share on other sites More sharing options...
HienVy Posted September 24, 2009 Share Posted September 24, 2009 I tried that, but it said it "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error." My site is down 3 days. My account : hienvy my email : hien1981@gmail.com Quote Link to comment Share on other sites More sharing options...
gurupas Posted September 24, 2009 Share Posted September 24, 2009 same here for www.armonia.edu.gr username gurupas Link for renewal didnt work. I used cpanel less than a week or so Quote Link to comment Share on other sites More sharing options...
Ashoat Posted September 28, 2009 Share Posted September 28, 2009 Your sites are fine. Make sure to login to cPanel right after renewing your account, though. Quote Link to comment Share on other sites More sharing options...
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