paraver Posted August 28, 2009 Posted August 28, 2009 Hello, Yesterday I was happy to use the Fantastico installer offered on site to put into place a Moodle learning platform: a rather urgent matter because my classes start next week. Putting the parameters right took me a lot of work. Today I see that Heliohost has completely erased everything, closed the account and pushed me out, without previous warning or a clear reason. I find this quite rude and uncalled for. Of the possible reasons on the "suspended" page none applies to me (account approved, nth. illegal etc...). And if Heliohost offers the Moodle installation, you are invited to use it, aren't you?? Either you offer a free hosting formula and abide by the conditions that you clearly state, or you don't offer such a formula. But you don't advertise free hosting to attract traffic and then randomly suspend accounts. I would be very glad to know the reason for this unfortunate experience. Thanks. JP.
Byron Posted August 28, 2009 Posted August 28, 2009 Moving to "Customer Service" and would you please post your domain name.
paraver Posted August 28, 2009 Author Posted August 28, 2009 Moving to "Customer Service" and would you please post your domain name. The domain name WAS hdho.heliohost.org... JP
Ashoat Posted August 28, 2009 Posted August 28, 2009 You were breaking our rules in regards to cron runs. They're very clearly outlined in bold, red text on the main cPanel page for cron setup.
paraver Posted August 29, 2009 Author Posted August 29, 2009 You were breaking our rules in regards to cron runs. They're very clearly outlined in bold, red text on the main cPanel page for cron setup. Would you clarify please. I (as a teacher of English) do not know what cron runs are. The only thing I did was use Fantastico to install the Moodle learning platform (+ a database) and change a few colors and fonts (all facilities provided for by the Moodle software, approved by Heliohost). Absence of malice, of course.
Byron Posted August 29, 2009 Posted August 29, 2009 Would you clarify please. I (as a teacher of English) do not know what cron runs are. The only thing I did was use Fantastico to install the Moodle learning platform (+ a database) and change a few colors and fonts (all facilities provided for by the Moodle software, approved by Heliohost). Absence of malice, of course. Cron stands for 'chronograph'. Normally you set up cron jobs from your cPanel Cron Manager. Cron jobs execute scripts automatically at a preset time that you choose. They can run as often as every minute up to only once a year, but Heliohost only allows two crons, each to run only once a day unless you get permission otherwise. http://en.wikipedia.org/wiki/Cron
paraver Posted August 29, 2009 Author Posted August 29, 2009 Would you clarify please. I (as a teacher of English) do not know what cron runs are. The only thing I did was use Fantastico to install the Moodle learning platform (+ a database) and change a few colors and fonts (all facilities provided for by the Moodle software, approved by Heliohost). Absence of malice, of course. Cron stands for 'chronograph'. Normally you set up cron jobs from your cPanel Cron Manager. Cron jobs execute scripts automatically at a preset time that you choose. They can run as often as every minute up to only once a year, but Heliohost only allows two crons, each to run only once a day unless you get permission otherwise. http://en.wikipedia.org/wiki/Cron Never noticed, let alone needed, used or changed the aforesaid cron job facility. This can not be the reason. Would you clarify please. I (as a teacher of English) do not know what cron runs are. The only thing I did was use Fantastico to install the Moodle learning platform (+ a database) and change a few colors and fonts (all facilities provided for by the Moodle software, approved by Heliohost). Absence of malice, of course. Cron stands for 'chronograph'. Normally you set up cron jobs from your cPanel Cron Manager. Cron jobs execute scripts automatically at a preset time that you choose. They can run as often as every minute up to only once a year, but Heliohost only allows two crons, each to run only once a day unless you get permission otherwise. http://en.wikipedia.org/wiki/Cron Never noticed, let alone needed, used or changed the aforesaid cron job facility. This can not be the reason.
Ashoat Posted August 31, 2009 Posted August 31, 2009 I'm sure your account was running the crons. My guess is that Fantastico auto-configured those cron runs for you, ignoring HelioHost's policies. Here's a link to Moodle's documentation on crons. I'm going to go ahead and just remove Moodle from our Fantastico for now. I would go ahead and contact the Moodle folks about how to run their software under our limitations. They will hopefully have some suggestions. For now, I can unsuspend your account if you promise not to configure any crons that break our rules.
paraver Posted September 1, 2009 Author Posted September 1, 2009 I'm sure your account was running the crons. My guess is that Fantastico auto-configured those cron runs for you, ignoring HelioHost's policies. Here's a link to Moodle's documentation on crons. I'm going to go ahead and just remove Moodle from our Fantastico for now. I would go ahead and contact the Moodle folks about how to run their software under our limitations. They will hopefully have some suggestions. For now, I can unsuspend your account if you promise not to configure any crons that break our rules. As far as I understand the Moodle crons, they send automatic emails etc., (was not a feature in a previous version, hence my surprise) which I don't do/need anyway. The thing I will do is disable (renaming or removing) the "guilty" cron.php file (which I can find in the directory) so that it won't do any "cronning". All the rest has to do with regular use of dBase and MyPhpAdmin interaction. So I would be happy with the unsuspension, provided of course that the Moodle installation has not disappeared. Thanks for the reply. JP.
Ashoat Posted September 1, 2009 Posted September 1, 2009 I'll need your HelioHost username and domain name to unsuspend your account. Also: make sure to take the crons off through cPanel after your account is unsuspended.
paraver Posted September 2, 2009 Author Posted September 2, 2009 I'll need your HelioHost username and domain name to unsuspend your account. Also: make sure to take the crons off through cPanel after your account is unsuspended. ok. domain name: hdho.heliohost.org; username: paraver. JP.
paraver Posted September 15, 2009 Author Posted September 15, 2009 Okay, your account has been unsuspended. Hardly a fortnight later, and my site has been suspended AGAIN without any explanation, after uploading a number files to the site (and nothing else!). Hours of work gone again. Incomprehensible. This hosting site appears to be highly unreliable, and its users vulnerable to whimsical deletions and suspensions. People who say what they do and do what they say are trustworhty. That is more than can be said of Heliohost, a far from "sunny" hosting site. HP
Bill Posted September 16, 2009 Posted September 16, 2009 Heliohost IS good. Did you use too much disk space??? Or too much bandwidth??? Or break the TOS again??? If users do not do anything wrong their accounts don't get suspended. Too stop having a suspended page I would watch out what you are doing.
Ashoat Posted September 16, 2009 Posted September 16, 2009 paraver, you were once again abusing crons. Stop whining. If you break our rules, you get suspended. And it's not like you didn't know it was against the rules this time.
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